Technician, Field Svc I

Canon Careers•Spokane, WA

5d•Onsite

About The Position

Canon U.S.A. is seeking a Field Service Technician to provide routine maintenance for Canon-supported products in accordance with Service and Parts Standards. This customer-facing role focuses on delivering efficient, responsive service and a high standard of customer support. The position is full-time and on site at assigned offices, worksites, or territory on scheduled workdays. The anticipated hourly rate is $20.00–$26.31, and the role is eligible for a transportation allowance.

Requirements

High school diploma or equivalent experience.
Basic understanding of internet environments.
Successfully complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
Ability to travel, with a valid driver's license and acceptable driving record.
Take the necessary steps to obtain security and other clearances required by customers to enter their premises.
Ability to lift 50 pounds and be active more than 50 percent of the time, including walking, standing, and stooping or kneeling.
Comply with customer policies and protocols, which may include COVID-19 vaccination and other COVID-19-related measures.
Be legally authorized to work in the United States; applicants must reside in the United States at the time of hire. The company does not pursue or support visa sponsorship.

Responsibilities

Report product failure trends and serviceability issues to the manager with necessary supporting documentation, maintaining accurate information and records.
Meet customer demands by providing efficient, responsive, and accurate field, shop, and on-site maintenance.
Maintain technical information, Field Service Reports, Expense Reports, and assigned Canon property.
Communicate effectively with customers and support customer satisfaction.
Maintain the performance of assigned machines.
Support performance goals that contribute to branch and district metric targets.