Technician, Field Svc II

Canon U.S.A., Inc.•Melville, NY

1d•$22 - $31•Onsite

About The Position

Canon U.S.A. is seeking a customer-facing field service technician to provide operational, maintenance, and networking support for Canon-supported products. The role involves diagnosing basic mechanical, software, network, and system failures using established procedures, servicing and repairing equipment to Canon standards, and maintaining working knowledge of multiple product groups and their basic troubleshooting and diagnostic processes. The technician provides efficient, responsive, and accurate field, shop, and on-site maintenance to meet customer needs. The position also includes maintaining technical information, service and expense reports, and assigned Canon property; providing direction to less experienced technicians; and resolving escalated technical or customer-service problems in requested territories. The role requires full-time on-site presence at assigned offices, worksites, or territories on scheduled work days. It is customer-facing and may require compliance with customer policies, including COVID-19 measures.

Requirements

High school diploma, GED, or equivalent experience.
1 to 2 years of related experience.
Basic understanding of internet environments.
Ability to complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
Ability to travel; a valid driver's license and acceptable driving record are required.
Ability to work in a 24/7 environment, including shift work and on-call rotations.
Ability to obtain security and/or other clearances required by customers to enter their premises.
Ability to lift 50 pounds and be active more than 50 percent of the time, including walking, standing, stooping, and kneeling.
Must be legally authorized to work in the United States, reside in the United States at the time of hire, and not require visa sponsorship.

Responsibilities

Diagnose basic mechanical, software, network, and system failures using established procedures.
Service and repair designated equipment to Canon standards and specifications.
Maintain working knowledge and aptitude across multiple product groups, including basic troubleshooting and diagnostics.
Provide efficient, responsive, and accurate field, shop, and on-site maintenance to meet customer demands.
Maintain technical information, Field Service Reports, Expense Reports, and assigned Canon property.
Provide direction to less experienced technicians.
Resolve escalated technical and customer-service problems in territories as requested.