Technician, Field Svc I

Canon Careers•Tukwila, WA

11d•Onsite

About The Position

Canon U.S.A. is seeking a Field Service Technician to perform routine maintenance on Canon-supported products in accordance with Service and Parts Standards. The role focuses on delivering responsive customer support, effective repairs, and efficient service while maintaining assigned machines and supporting branch or district performance targets. This is a customer-facing position requiring compliance with customer policies and protocols, which may include COVID-19 vaccination and other COVID-19-related measures. It is a full-time, on-site position requiring presence at assigned offices, worksites, or territory on scheduled workdays.

Requirements

High school diploma or equivalent experience.
Basic understanding of internet environments.
Successfully complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
Ability to travel, with a valid driver's license and acceptable driving record.
Take necessary steps to obtain security and other clearances required by customers for access to their premises.
Ability to lift 50 pounds and be active more than 50 percent of the time, including walking, standing, and stooping or kneeling.
Legally authorized to work in the United States; applicants must reside in the United States at the time of hire.

Responsibilities

Report product failure trends and serviceability issues to the manager, with necessary supporting documentation and accurate records.
Meet customer needs by providing efficient, responsive, and accurate field, shop, and on-site maintenance.
Maintain technical information, Field Service Reports, Expense Reports, and assigned Canon property.
Communicate effectively with customers and support customer satisfaction.
Maintain the performance of assigned machines.
Support branch and district metric targets.