Technician, Field Svc I

Canon U.S.A., Inc.•Spokane, WA

5d•$20 - $26•Onsite

About The Position

Canon U.S.A. is seeking a Field Service Technician to provide routine maintenance for Canon-supported products in accordance with Service and Parts Standards. This customer-facing role delivers efficient, responsive, and accurate field, shop, and on-site maintenance while supporting customer satisfaction and service efficiency. The technician maintains assigned machines, records, technical information, expense reports, and Canon property, and reports product failure trends and serviceability issues to their manager with supporting documentation. The position contributes to branch and district performance targets. The role requires full-time presence at assigned offices, worksites, or territory on scheduled workdays. Customer policies and protocols apply and may include COVID-19 vaccination or other related measures. Travel is required, and the employee must obtain any customer security or other clearances needed to enter customer premises.

Requirements

High school diploma or equivalent experience.
Basic understanding of internet environments.
Successfully complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
Ability to travel, with a valid driver's license and acceptable driving record.
Take necessary steps to obtain customer-required security or other clearances for entry to customer premises.
Ability to lift 50 pounds and be active more than 50 percent of the time, including walking, standing, and stooping or kneeling.
Comply with customer policies and protocols, which may include COVID-19 vaccination and other COVID-19-related measures.
Be legally authorized to work in the United States; applicants must reside in the United States at the time of hire. Canon will not pursue or support visa sponsorship.

Responsibilities

Report product failure trends and serviceability issues to the manager with necessary supporting documentation, ensuring accurate information and record keeping.
Provide efficient, responsive, and accurate field, shop, and on-site maintenance to meet customer demands.
Maintain technical information, Field Service Reports, Expense Reports, and assigned Canon property.
Demonstrate strong customer communication and customer satisfaction skills.
Maintain the performance of assigned machines.
Help the branch or district achieve its overall metric targets.