Technician, Field Svc I

Canon U.S.A., Inc.•Tukwila, WA

12d•$20 - $26•Onsite

About The Position

Canon U.S.A. is seeking a Field Service Technician to provide routine maintenance for Canon-supported products in accordance with Service and Parts Standards. The role delivers efficient, responsive, and accurate field, shop, and on-site maintenance while supporting customer satisfaction and the performance of assigned machines. The technician reports product failure trends and serviceability issues to their manager, maintains accurate service and expense records and assigned Canon property, and contributes to branch or district metric targets. This is a customer-facing, full-time on-site position requiring presence at assigned offices, worksites, or territories on scheduled workdays. Customer policies and protocols may include COVID-19 vaccination or other related measures. The role pays an anticipated $20.00–$26.31 per hour and is eligible for a transportation allowance.

Requirements

High school diploma or equivalent experience.
Basic understanding of internet environments.
Successfully complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
Ability to travel; a valid driver's license and acceptable driving record are required.
Take necessary steps to obtain security or other clearances required by customers to enter their premises.
Ability to lift 50 pounds and be active more than 50 percent of the time, including walking, standing, and stooping or kneeling.
Compliance with customer policies and protocols, which may include COVID-19 vaccination and related measures.
Must be legally authorized to work in the United States; visa sponsorship is not available.
Must reside in the United States at the time of hire.

Responsibilities

Report product failure trends and serviceability issues to the manager with necessary supporting documentation, maintaining accurate information and records.
Provide efficient, responsive, and accurate field, shop, and on-site maintenance to meet customer demands.
Maintain technical information, Field Service Reports, Expense Reports, and assigned Canon property properly.
Communicate effectively with customers and support customer satisfaction.
Maintain the performance of assigned machines.
Contribute to branch and district metric targets.