Field Technician II

TeleWorld Solutions • New Orleans, LA

7d

About The Position

TeleWorld Solutions is seeking a motivated, detail-oriented Field Technician II to join its field operations team. In this role, the technician installs, maintains, tests, and repairs telecommunications equipment and infrastructure at customer sites and network facilities. The technician works with senior technicians and engineers to support network performance and customer satisfaction, and communicates professionally with customers during service calls. The role also involves documenting work, following safety and quality standards, and traveling to different job sites as needed.

Requirements

• High school diploma or equivalent.
• Two to five years of experience with XCAL.
• Valid driver’s license and a clean driving record.
• Basic understanding of telecommunications systems, including cabling, routers, and switches.
• Familiarity with tools and equipment used in telecommunications installations and repairs.
• Strong troubleshooting skills and the ability to work through issues methodically.
• Good verbal and written communication skills and the ability to interact professionally with customers and team members.
• Ability to lift and carry up to 50 pounds, work at heights, and work in various weather conditions.
• Willingness to travel to different job sites as needed.

Nice To Haves

• Experience conducting CW testing, including use of a CW transmitter and spectrum analyzer.
• Technical certifications or an associate degree in telecommunications, electronics, or a related field.
• Veteran or veteran-spouse experience and expertise in telecommunications.

Responsibilities

• Assist with installing telecommunications equipment, including cables, routers, switches, and other hardware at customer sites and network facilities.
• Perform routine maintenance and basic repairs on telecommunications infrastructure to support efficient operation and company standards.
• Identify and troubleshoot issues with telecommunications equipment and networks, working with senior technicians on complex problems.
• Test installed and repaired systems to verify functionality and performance, and ensure compliance with safety and quality standards.
• Communicate with customers during service calls, provide updates, and address their needs professionally and courteously.
• Maintain accurate records of installations, repairs, and maintenance activities, and submit reports to supervisors as required.
• Follow on-site safety protocols, including proper use of personal protective equipment and adherence to OSHA standards.
• Travel to different job sites as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED