Field Service Technician Jobs

About The Position

Requirements

• High school diploma, GED, or equivalent combination of education and experience.
• Minimum of 2 years of mechanical and electrical experience.
• Specific experience with hydraulically operated machinery, troubleshooting, and system analysis.
• Valid driver’s license with a good driving record.
• Valid passport or ability to obtain one.
• Ability to pass offshore safety classes.
• Solid understanding of hydraulic systems, including hydraulic pumps, valves, and schematics.
• Ability to read and interpret basic electrical drawings and hydraulic schematics.
• Proficient in Microsoft Office.
• Strong communication skills to resolve complex issues and facilitate customer satisfaction.
• Ability to listen actively and provide feedback to internal teams to improve customer satisfaction.
• Satisfactory background check, motor vehicle check, and drug screening required.

Nice To Haves

• Fluid power technology or related background is preferred.
• Offshore experience is preferred.
• PASO system experience preferred.

Responsibilities

• Travel to Customer Sites: Provide service for hydraulic and electrical equipment as requested and required, including domestic and international travel (75% travel required).
• Diagnosis and Troubleshooting: Identify and resolve issues with customer's hydraulic/electrical systems, collaborating with internal departments for efficient solutions.
• Computer-Based Diagnostics: Operate diagnostic equipment for hydraulic and electronic systems and develop service reports and other documentation.
• Customer Communication: Assist customers in understanding and operating the Company's products, ensuring proper use, and addressing technical concerns.
• Training and Education: Participate in or conduct customer training sessions to enhance their understanding of the products.
• Stay Current: Keep up to date with new technologies, industry trends, and best practices in hydraulic systems.
• Customer Feedback: Gather feedback to recommend improvements, identify upgrade opportunities, and share insights with engineers for product enhancement.
• Shop Work: Assist in the shop when required for repairs or maintenance.
• Work in Confined Spaces and Elevated Areas: Some tasks may require working in confined spaces or elevated areas, such as rig derricks (up to 200 feet).
• Offshore and Land/Vessel Work: Regular travel to customer sites, including offshore oil rigs, with potential assignments lasting up to 6 weeks. May be required to fly directly to a rig location and begin work immediately, which can be physically demanding if travel occurs without adequate rest. Climbing ladders and working in elevated, challenging positions is often required.

Benefits

• Paid Time Off (PTO)
• Paid holidays
• 401(k) retirement plan with company match
• Medical, Dental, and Vision insurance
• Health Savings Account (HSA) with employer contribution
• Flexible Spending Account (FSA) options
• Employer-paid life and disability insurance
• Optional hospital, critical illness, and accident insurance
• Employee Assistance Program (EAP)
• Safety shoe reimbursement program
• Safety glasses reimbursement program
• Tuition assistance up to $5,000 per year