Field Service Technician-Austin, TX
About The Position
Quality Data Systems (QDS) is seeking a Field Service Technician to install, maintain, and repair cash automation equipment, including counters, recyclers, and ATMs. The technician travels within a 100-mile radius of their home base Monday through Friday and builds relationships with clients while providing service. The individual must live within 33 miles of Austin; approved locations include Georgetown, Round Rock, Pflugerville, Elgin, Bastrop, Buda, Lakeway, Cedar Park, Liberty Hill, Leander, Smithville, San Marcos, and New Braunfels. Technicians also participate in a rotating schedule of evening and weekend on-call assignments, determined by territory. QDS is a family-owned cash automation company founded in 1983 that helps financial institutions and retailers automate cash handling. The company describes its culture as values-driven, service-oriented, and focused on leadership and professional development.
Requirements
- High school diploma required.
- Valid driver’s license and clean driving record.
- Must pass a background check and drug test.
- Strong communication and relationship-building skills, including the ability to build rapport with customers.
- Ability to work independently with a strong work ethic.
- Ability to prioritize a travel schedule and manage time effectively.
- Clean and neat appearance.
- Must live within 33 miles of Austin.
Nice To Haves
- Associate degree preferred.
- One or more years of experience as a field service technician preferred.
- Experience or background in installation or repair of cash automation equipment, office equipment, POS systems, security equipment, or electrical or HVAC work.
- NCR certification or OEM ATM/ITM certification, such as Hyosung, NCR, or Diebold.
Responsibilities
- Bring live and troubleshoot ATMs, ITMs, TCRs, currency discriminators, and coin machines.
- Upgrade software and hardware.
- Diagnose system complications and perform repairs.
- Perform preventative maintenance.
- Communicate effectively with QDS team members and customers.
- Travel within the assigned territory to provide field service.
Benefits
- Competitive salary
- Health, dental, and vision insurance; employee-only dental and vision coverage is free.
- Generous PTO and sick time
- Chaplaincy and Employee Care
- Retirement plan with company match
- Professional development and growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
