Field Service Technician - Austin Texas

Nilfisk•Austin, TX

1d•$28 - $41

About The Position

The Field Service Technician performs routine support activities in field service and troubleshoots and repairs technical and mechanical equipment failures. The technician assesses and responds to equipment issues using standard procedures, working independently to isolate and fix problems. Design, reliability, and maintenance problems are reported through field service management software. The role involves servicing commercial and industrial floor-cleaning equipment in a branch shop or at customer locations. It also requires documenting completed service work, maintaining required training and certifications, and keeping the spare-parts stock in the service van at specified levels. The position requires customer communication and service skills, hands-on mechanical, electrical, and hydraulic troubleshooting ability, and an understanding of internal combustion engines, electrical and hydraulic schematics, and AC and DC electrical theory. The technician must be able to use basic electrical testing and diagnostic equipment. The physical work includes regular standing, walking, sitting, reaching, handling tools and controls, and lifting or moving items up to 100 pounds. The work environment includes regular exposure to electrical-shock hazards and moving mechanical parts, with occasional exposure to fumes, airborne particles, and toxic or caustic chemicals.

Requirements

Three years of prior experience in a similar or related field.
An associate degree or equivalent from a two-year college or technical school; five years of relevant experience and training; or an equivalent combination of education and experience.
Excellent communication and customer service skills.
Strong organizational and communication skills.
Ability to work independently with little direct supervision.
Demonstrated product knowledge, preferably gained through hands-on experience.
Demonstrated mechanical, electrical, and hydraulic system troubleshooting skills.
Understanding of internal combustion engines.
Ability to read, understand, and follow electrical and hydraulic schematics.
Ability to use basic electrical testing and diagnostic equipment and a thorough understanding of AC and DC electrical theory.
Valid driver's license.
DOT certification.
Proficiency with MS Office and business applications.
Ability to read, write, and speak English; interpret safety regulations, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; and speak effectively with customers or employees.
Ability to apply fractions, percentages, ratios, and proportions to practical situations.
Ability to use commonsense understanding to follow written, oral, or diagrammatic instructions and address problems involving several concrete variables in standardized situations.
Ability to perform the listed physical duties, including regular handling and reaching, standing, walking, and sitting, and lifting or moving up to 100 pounds.

Responsibilities

Troubleshoot and repair commercial and industrial floor-cleaning equipment in the branch shop or at customer sites.
Complete required service-work reports, time sheets, and other reports as directed by the Branch Supervisor.
Keep required training and certifications current.
Maintain specified spare-parts stock levels in the service van.
Assess equipment problems, isolate faults, and repair equipment using standard procedures.
Report design, reliability, and maintenance problems through field service management software.