Field Service Technician - Austin, TX
About The Position
Kodak Alaris is seeking a highly motivated Field Service Technician to install, maintain, troubleshoot, and repair industrial equipment at customer sites. The role combines electrical and mechanical troubleshooting with a commitment to excellent customer service. It involves frequent travel to customer locations to perform preventive maintenance, diagnose equipment issues, and help ensure optimal system performance. The technician installs, commissions, and starts up equipment; performs inspections and maintenance; documents service activities; and trains customers in equipment operation and routine maintenance. The position also coordinates with technical support, engineering, and parts departments to resolve complex issues, while maintaining a safe work environment and following company and customer safety requirements.
Requirements
- High school diploma or GED.
- At least 3 years of experience in field service, maintenance, manufacturing, or industrial equipment repair.
- Strong electrical troubleshooting skills, including AC/DC circuits, motors and drives, sensors and controls, and electrical testing equipment such as multimeters and clamp meters.
- Strong mechanical troubleshooting skills, including transport rollers, timing belts, DC motors, and bearings.
- Ability to read electrical schematics.
- Valid driver's license with a clean driving record.
- Ability to travel up to 50–75% as required.
- Ability to lift up to 50 pounds.
- Ability to stand, walk, and bend.
- Strong analytical and troubleshooting skills.
- Excellent customer service and communication abilities.
- Ability to work independently and stay self-motivated.
- Strong organizational and time management skills.
- Ability to prioritize multiple service calls and projects.
- Ability to work extended hours and occasional weekends as required.
Nice To Haves
- Technical degree or vocational training.
- Associate degree in Electrical, Mechanical, Mechatronics, or Industrial Technology.
- OSHA training or other safety certifications.
Responsibilities
- Install, commission, and start up equipment at customer facilities.
- Diagnose and repair electrical and mechanical issues.
- Perform preventive and corrective maintenance on machinery and equipment.
- Read and interpret electrical schematics, wiring diagrams, and technical manuals.
- Conduct equipment inspections and provide customers with service recommendations.
- Document service activities, repairs, and parts usage through service reports.
- Train customers on proper equipment operation and routine maintenance procedures.
- Maintain a safe work environment and follow all company and customer safety requirements.
- Coordinate with technical support, engineering, and parts departments to resolve complex issues.
Benefits
- Competitive salary.
- Company vehicle.
- Health, dental, and vision insurance.
- 401(k) plan with company match.
- Paid time off and holidays.
- Ongoing technical training and career development.
- Travel reimbursement and per diem when applicable.
- Flexible benefits program.
- Paid flexible time off.
- Paid sick leave.
- Paid parental leave.
- Short-term and long-term disability coverage.
- Life insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
