Field Service Supervisor (Semiconductor) Austin, TX

Thermo Fisher Scientific • Austin, TX

3d • Onsite

About The Position

Thermo Fisher Scientific is seeking a Field Service Supervisor to lead a team of approximately eight or more engineers supporting advanced electron microscopy and semiconductor analysis systems at a key customer site in Austin, Texas. The role combines technical expertise with people leadership to strengthen team capabilities, improve service delivery, and enhance the customer experience. The supervisor helps ensure sophisticated analytical instruments operate reliably for semiconductor research, materials characterization, and electronic failure analysis.

The supervisor coaches and develops Field Service Engineers, guides complex troubleshooting and service escalations, builds relationships with customer stakeholders, and helps identify recurring technical challenges and implement solutions that reduce equipment downtime. The role also involves collaborating with internal engineering, technical support, and service professionals; promoting accountability, communication, teamwork, and continuous improvement; and identifying training opportunities to expand team proficiency and reduce reliance on escalated support.

The position is based at a key customer site in Austin, Texas, with approximately 25–50% travel depending on business and customer needs. The work supports advanced analytical and semiconductor equipment and entails cleanroom requirements, personal protective equipment, possible exposure to strong odors and hazardous or toxic materials, and the ability to lift 40 pounds without assistance.

Requirements

• Advanced degree with at least 6 years of relevant professional experience, or a bachelor's degree with at least 8 years of relevant professional experience.
• Demonstrated experience leading, mentoring, coaching, or developing technical professionals.
• Strong technical background supporting complex scientific, analytical, or semiconductor equipment.
• Experience managing technical escalations, solving complex equipment problems, and working directly with customers.
• Hands-on experience with at least one of the following technologies or workflows: Transmission Electron Microscopy (TEM), Scanning Electron Microscopy (SEM), DualBeam or Focused Ion Beam (FIB) systems, semiconductor wafer-related equipment or workflows, X-ray Photoelectron Spectroscopy (XPS), or Electronic Failure Analysis (EFA).
• Experience troubleshooting ultra-high vacuum and high-voltage systems.
• Strong electrical, mechanical, and software troubleshooting skills.
• Ability to diagnose complex equipment failures and guide effective technical resolutions.
• Ability to develop and motivate engineers with varying levels of technical experience.
• Strong communication skills and ability to build credibility with technical teams and customer stakeholders.
• Ability to remain organized and solution-focused during high-priority equipment escalations.
• Commitment to customer satisfaction, service quality, and continuous improvement.
• Ability to balance technical problem-solving with team leadership and customer expectations.
• Ability to lift 40 pounds without assistance.
• Adherence to Good Manufacturing Practices (GMP) safety standards and cleanroom restrictions.

Nice To Haves

• Semiconductor industry experience is strongly preferred.
• Familiarity with comparable analytical or semiconductor equipment from other manufacturers.

Responsibilities

• Coach, mentor, and develop Field Service Engineers, strengthening technical expertise, problem-solving capabilities, and confidence in independently resolving equipment issues.
• Guide complex troubleshooting and service escalations involving advanced electron microscopy and semiconductor analysis systems.
• Build trusted relationships with customer stakeholders, understand their operational priorities, and ensure responsive, effective service support.
• Help identify recurring technical challenges, investigate root causes, and implement solutions to minimize equipment downtime.
• Collaborate with internal engineering, technical support, and other service professionals to resolve challenging equipment issues.
• Promote accountability, effective communication, teamwork, and continuous improvement across daily service activities.
• Identify team skill gaps and training opportunities to increase technical proficiency and reduce dependence on escalated support.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager