Field Service Supervisor (Semiconductor) Austin, TX
About The Position
Thermo Fisher Scientific is seeking a Field Service Supervisor to lead a team of approximately eight or more Field Service Engineers supporting advanced electron microscopy and semiconductor analysis systems at a key customer site in Austin, Texas. The role combines technical expertise with people leadership to strengthen team capabilities, improve service delivery, and enhance the customer experience. It supports reliable operation of sophisticated analytical instruments used in semiconductor research, materials characterization, and electronic failure analysis. The supervisor will coach and develop engineers, guide complex troubleshooting and service escalations, build customer relationships, investigate recurring equipment issues, and collaborate with internal engineering and technical support teams. The role also promotes accountability, teamwork, effective communication, and continuous improvement. Travel is approximately 25–50%, depending on business and customer needs.
Requirements
- Advanced degree and at least 6 years of relevant professional experience, or a bachelor's degree and at least 8 years of relevant professional experience.
- Demonstrated experience leading, mentoring, coaching, or developing technical professionals.
- Strong technical background supporting complex scientific, analytical, or semiconductor equipment.
- Experience managing technical escalations, solving complex equipment problems, and working directly with customers.
- Hands-on experience with at least one of the following: Transmission Electron Microscopy (TEM), Scanning Electron Microscopy (SEM), DualBeam or Focused Ion Beam (FIB) systems, semiconductor wafer-related equipment or workflows, X-ray Photoelectron Spectroscopy (XPS), or Electronic Failure Analysis (EFA).
- Experience troubleshooting ultra-high vacuum and high-voltage systems.
- Strong electrical, mechanical, and software troubleshooting skills.
- Ability to diagnose complex equipment failures and guide effective technical resolutions.
- Ability to develop and motivate engineers with varying levels of technical experience.
- Strong communication skills and ability to build credibility with technical teams and customer stakeholders.
- Ability to remain organized and solution-focused during high-priority equipment escalations.
- Commitment to customer satisfaction, service quality, and continuous improvement.
- Ability to balance technical problem-solving with team leadership and customer expectations.
- Ability to lift 40 lbs. without assistance.
- Adherence to Good Manufacturing Practices (GMP) safety standards and cleanroom requirements, including restrictions on hair products, jewelry, makeup, nail polish, perfume, exposed piercings, and facial hair.
- Ability to use required personal protective equipment and work with strong odors and hazardous or toxic materials.
Nice To Haves
- Semiconductor industry experience is strongly preferred.
- Familiarity with comparable analytical or semiconductor equipment from other manufacturers is welcomed.
Responsibilities
- Lead, coach, mentor, and develop a team of Field Service Engineers.
- Guide complex troubleshooting and service escalations involving advanced electron microscopy and semiconductor analysis systems.
- Build trusted relationships with customer stakeholders and provide responsive, effective service support.
- Help identify recurring technical challenges, investigate root causes, and implement solutions to minimize equipment downtime.
- Collaborate with internal engineering, technical support, and other service professionals to resolve challenging equipment issues.
- Promote accountability, effective communication, teamwork, and continuous improvement in daily service activities.
- Identify team skill gaps and training opportunities to increase technical proficiency and reduce reliance on escalated support.
- Maintain and improve customer satisfaction through responsive, high-quality technical service.
- Strengthen the team's technical capabilities, independence, and effectiveness in resolving complex equipment challenges.
- Build working relationships with customer stakeholders and internal technical partners and foster a collaborative service environment.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
