Field Service Engineer (San Antonio/Austin, TX)

Fresenius Kabi USA•United States of America (Remote), TX

3d•$29 - $32

About The Position

The Field Service Engineer provides technical direction and support to customers on the operation and maintenance of company products and serves as the customer contact for technical and service-related problems. The role demonstrates product uses and advantages and works closely with sales and marketing, QA/QC, and research and development to address customer concerns, determine corrective actions, and follow up with customers. The position may be responsible for a designated region. The engineer installs, checks out, operates, maintains, repairs, and upgrades equipment, performs preventative maintenance, and keeps equipment performance and maintenance records. The role also trains customer personnel, analyzes equipment failures, recommends corrective actions, and may contribute to installation planning and design improvements. The engineer is responsible for maintaining customer goodwill, managing company assets, and complying with the company's Health, Safety, Environment, Energy, and Quality Management Systems. The position requires occasional overnight travel and work at customer locations. Employees must maintain customer-site access requirements, which may include current COVID-19 and annual influenza vaccinations. The role may require work beyond eight hours per day, 40 hours per week, including weekends, holidays, and after-hours. Employment is at-will.

Requirements

At least 1 year of experience in a similar field-based repair position.
Computer skills, including familiarity with Microsoft Windows and Microsoft Office applications: Word, Excel, PowerPoint, and Access.
Valid driver’s license.
Ability to obtain credit approval for a corporate credit card.
Good verbal and written communication skills.
Independent thinking.
Detail-oriented approach.
Strong problem-solving skills.
Ability to lift 50 pounds and to bend, push, and perform similar physical tasks.
Manual dexterity.
Willingness to work up to and over 8 hours per day and 40 hours per week, including weekends, holidays, and after-hours.
Ability to travel overnight occasionally.
Ability to maintain all customer-site access requirements, including current credentialing that may include COVID-19 and annual influenza vaccinations.
Ability to effectively speak, read, write, and understand English to perform essential job functions and independently understand workplace policies, procedures, training materials, and communications.
Authorization to work for any employer in the United States; the company is unable to sponsor or assume sponsorship of an employment visa.

Responsibilities

Install, check out, operate, maintain, repair, and upgrade equipment within service-management time requirements.
Perform preventative maintenance according to published procedures and maintain equipment performance and maintenance records.
Guide and train customer personnel in operation, maintenance, inspection procedures, and techniques.
Analyze equipment failures to determine causes and recommend corrective action.
Advise and assist with design changes to improve equipment efficiency or reduce operating costs.
Participate in installation planning when needed.
Maintain customer goodwill through effective communication about services, arrival times, delays, service and operator issues, and a positive professional attitude and appearance.
Manage company assets, including a company vehicle, computer, trunk stock parts inventory, test equipment, and tools.
Comply with company documents, programs, and activities related to the Health, Safety, Environment, Energy, and Quality Management Systems.
Participate in reasonable work activities assigned by management.