Field Service Technician - San Antonio, TX
About The Position
The Field Service Technician travels to customer sites to install, commission, test, calibrate, and troubleshoot NOV products. The role includes performing field installations, system calibrations, operational testing, and software and hardware upgrades to ensure equipment operates efficiently. The technician trains customers in the safe and proper operation, maintenance, and functionality of NOV equipment and provides professional, customer-focused technical support. The technician completes field service reports, inspection records, and other required documentation accurately and on time, and communicates equipment failures, customer feedback, and field observations to internal teams. The role requires adherence to NOV HSE policies, procedures, and quality standards, extensive travel to customer locations, and participation in an on-call rotation. Candidates must pass a national background check and motor vehicle report.
Requirements
- High school diploma or GED required.
- Must be at least 21 years of age.
- Knowledge of oil and gas field equipment, including software and hardware systems.
- Strong verbal and written communication skills.
- Proven leadership skills, with the ability to lead and support fellow technicians.
- Valid driver's license with an acceptable driving record required.
- Ability to travel extensively to customer locations as required.
Nice To Haves
- Associate degree in a technical field or equivalent education preferred.
- Minimum of five years of related field service or oil and gas industry experience preferred.
- Pneumatic and hydraulic experience preferred.
- Electrical troubleshooting experience preferred.
Responsibilities
- Travel to customer sites to install, commission, test, calibrate, and troubleshoot NOV products.
- Conduct field installations, system calibrations, and operational testing of equipment.
- Perform software and hardware upgrades to ensure systems operate efficiently.
- Train customers on the safe and proper operation, maintenance, and functionality of NOV equipment.
- Complete and submit field service reports, inspection records, and other required documentation accurately and promptly.
- Communicate equipment failures, customer feedback, and field observations to appropriate internal teams.
- Provide technical support in a professional and customer-focused manner.
- Adhere to NOV HSE policies, procedures, and quality standards.
- Diagnose and resolve mechanical, electrical, pneumatic, hydraulic, and software-related issues in the field.
- Assist with equipment commissioning, startup, and performance verification.
- Support other Field Service Technicians during complex installations and service projects.
- Mentor and assist less experienced technicians when needed.
- Maintain service tools, equipment, and company vehicles in safe working condition.
- Participate in an on-call rotation and respond to customer service requests as required.
- Pass a national background check and motor vehicle report.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
