Field Service Technician - San Antonio, TX

Nilfisk•San Antonio, MN

About The Position

Performs routine support activities in the field service function, troubleshooting and repairing technical and mechanical equipment failures in the field. Uses standard procedures to assess situations, isolate problems, and fix equipment. Reports design, reliability, and maintenance problems through field service management software. The role involves servicing commercial and industrial floor-cleaning equipment in a branch shop or at customer sites, completing required service and time reports, maintaining training and certifications, and keeping van spare-parts stock at specified levels.

Requirements

At least 3 years of prior experience in a similar or related field.
An associate degree or equivalent from a two-year college or technical school; five years of relevant experience and training; or an equivalent combination of education and experience.
Excellent communication and customer-service skills, with strong organizational and communication abilities.
Ability to work independently with little direct supervision.
Demonstrated product knowledge, preferably acquired through hands-on experience.
Demonstrated mechanical, electrical, and hydraulic troubleshooting skills.
Demonstrated understanding of internal combustion engines.
Ability to read, understand, and follow electrical and hydraulic schematics.
Ability to use basic electrical testing and diagnostic equipment and thorough understanding of AC and DC electricity.
Valid driver's license and DOT credentials, as stated in the posting.
MS Office and business application skills.
Ability to read, write, and speak English; interpret safety regulations, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; and speak effectively with customers or employees.
Ability to apply fractions, percentages, ratios, and proportions to practical situations.
Ability to use commonsense understanding to follow written, oral, or diagrammed instructions and address problems involving several concrete variables in standardized situations.
Ability to meet the physical demands of the role, including frequent lifting and/or moving up to 25 pounds and regular lifting and/or moving up to 100 pounds.

Responsibilities

Troubleshoot and repair commercial and industrial floor-cleaning equipment in the branch shop or at customer sites.
Complete required reports of service work performed, timesheets, and other reports specified by the Branch Supervisor.
Keep all training and certifications required for the position current.
Maintain spare-parts stock in the van at specified levels.
Report design, reliability, and maintenance problems through field service management software.