Field Service Technician - Chicago Metro

Luminator Technology Group•Chicago, IL

3d•$29 - $34•Onsite

About The Position

Luminator Technology Group is seeking a Field Service Technician to maintain and support the company’s hardware and software on public transit vehicles. The technician provides on-site service, troubleshooting, repairs, preventive and corrective maintenance, installations, upgrades, and customer training to help ensure equipment is operational and free of defects. The role involves working across transit environments, reviewing product prints and specifications, documenting work at customer facilities, and coordinating with customers, site management, vendors, and internal teams. The technician serves as a customer-facing technical representative, resolving service issues and building positive customer relationships. The position requires practical knowledge of mechanical and electronic systems, wiring schematics, automotive electrical systems, tools, and Microsoft Office applications. Work takes place in interior, temperature-regulated locations and outdoors in conditions that may include inclement weather. The schedule is Saturday through Tuesday, 6:00 a.m. to 4:30 p.m. Pay is $28.74–$33.66 per hour, based on experience.

Requirements

High school diploma.
At least 2 years of experience supporting technical or engineering services; military experience in electronics programs may be considered equivalent.
Ability to interpret wiring schematics.
DC or automotive electrical experience.
Proficiency with Microsoft Office applications, including Outlook, Teams, Word, Excel, and PowerPoint.
Clean DMV record and valid driver license.
Proficiency with electrical systems, automotive wiring, voltmeters, and small tools.
Strong interpersonal skills to handle demanding situations and deliver exceptional service.
Ability to diagnose, resolve, and communicate complex technical issues effectively.
Exceptional organization and time-management skills.
Ability to adjust to changing priorities and sometimes work under pressure.
Ability to accurately read, interpret, and apply management and corporate direction using general concepts and methodologies.
Knowledge of mechanical equipment and tools, including their design, use, repair, and maintenance.
Knowledge of circuit boards, processors, chips, electronic equipment, computer hardware, software, applications, and programming.
Knowledge of English language structure, spelling, composition, and grammar.
Knowledge of public safety and security equipment, policies, procedures, and strategies.
Knowledge of practical engineering and technology applications.
Ability to perform routine equipment maintenance and determine when and what maintenance is needed.
Ability to monitor equipment indicators, repair machines or systems with appropriate tools, and troubleshoot operating errors using critical thinking.

Nice To Haves

Associate degree or equivalent military technical training.
Ability to read schematics and wiring diagrams.
OSHA training.

Responsibilities

Maintain Luminator hardware and software on public transit vehicles and address customer questions about system status.
Stay current on company products and services, installation practices, equipment protocols, and safety guidelines.
Perform on-site pre-start-up, start-up, contracted service, warranty work, troubleshooting, and training for Luminator products.
Diagnose equipment errors and technical problems and determine appropriate solutions.
Troubleshoot and repair equipment using technical knowledge and experience.
Document customer-site work accurately and promptly, including preventive and corrective maintenance.
Handle customer service issues and foster customer relationships while resolving technical problems on site.
Communicate with plant operators, plant management, third-party vendors, and Luminator personnel in support of service operations.
Review product prints and specifications.
Participate in customer projects such as upgrades, new installations, and new functionality when required.
Work with site management to confirm products are installed to specifications.
Coordinate work with other groups to meet commitments and document processes.
Operate vehicles safely and use field systems appropriately.
Follow company procedures and protocols and collaborate with technical and other organizational teams.
Represent the company professionally and build positive customer relationships.
Perform other duties assigned by management in a professional and efficient manner.