Field Service Technician - Greater Chicago Area

Engineered Corrosion Solutions•St Louis, MO

About The Position

Engineered Corrosion Solutions is hiring a Field Service Technician to support customers through equipment start-ups, preventive maintenance, troubleshooting, and repairs. The technician also provides virtual customer support and works to resolve issues quickly and effectively. The role works closely with customers and the Customer Support Manager to complete field service work safely, accurately, and on time while delivering a strong service experience. The position is based in the Greater Chicago Area and requires travel approximately 75 to 80 percent of the time, typically scheduled during the week. International travel may be required based on business needs. The schedule is Monday through Friday, with infrequent weekend work. Work includes field assignments, regular driving, and office time providing virtual customer support when not traveling. Compensation is $37.02 per hour ($77,000 annualized), plus a 10% annual incentive opportunity. This is a non-exempt position, with pay subject to overtime based on hours worked.

Requirements

High school diploma or equivalent.
Strong organization and attention to detail.
Ability to work independently with limited supervision.
Strong customer service and communication skills.
Mechanical and electrical aptitude.
Ability to read and troubleshoot using mechanical drawings and wiring schematics.
Knowledge of A and D electrical systems and diagnostic tools.
Ability to track work, parts, and time accurately.
Valid driver’s license and clean driving record.
Ability to lift up to 50 pounds as needed.
Ability to travel with tools and luggage over 50 pounds.

Nice To Haves

Technical training.
Military experience.

Responsibilities

Perform preventive maintenance on equipment.
Diagnose issues and complete repairs, including root cause analysis.
Complete equipment start-ups and commissioning work.
Perform warranty and standard repair work.
Clearly communicate repair needs to customers and the Customer Support Manager.
Provide troubleshooting support onsite, by phone, and by email.
Maintain a clean and organized job site.
Complete required service documentation promptly using a laptop, phone, or tablet.
Log service activities in Salesforce.
Track time and expenses daily.
Maintain accurate parts inventory and track parts usage.
Participate in training to build skills and product knowledge.
Support customer training virtually and in person.
Participate in an on-call rotation every 4 to 6 weeks.
Travel for field service work, typically during the week, with possible international travel based on business needs.