Field Service Tech - Greater LA Area

Duravant•Los Angeles, CA

About The Position

FMH Conveyors is seeking a Field Service Technician for its Lifecycle Services team. The role provides equipment lifecycle services that optimize OEM equipment performance, including installation, start-up and commissioning, preventive maintenance, emergency repairs, audits, and training. Technicians travel to customer sites to perform planned services, troubleshoot issues, make repairs, recommend spare parts, and provide upgrades or modernization. This is a full-time travel position, with travel stated as up to 80% in the role description; the job details section lists travel as up to 100%. The position is based in the Greater Los Angeles area, with occasional technical support, final assurance, or other duties at Lifecycle Services headquarters.

Requirements

Three years of experience with solid knowledge of and interaction with mechanical, electrical, and pneumatic components and HMI.
Three years of experience diagnosing, troubleshooting, providing emergency service for, and repairing electronic and mechanical machine problems in the field.
Experience with AB CompactLogix PLC and RSLogix 500/5000 programming, including minor PLC program modifications, accessing networks through PLCs to troubleshoot issues, and downloading and uploading programs.
Ability to interpret complex technical information involving mechanics and electronics, including schematics.
Experience configuring Variable Frequency Drive (VFD) parameters and servo drives and motors.
Valid driver's license and ability to qualify for a U.S. passport.

Nice To Haves

AAS or BS in Mechatronics, Electrical Engineering, Electrical Engineering Technology, Electrical Engineering and Computer Science, or Industrial Electronics.

Responsibilities

Conduct field service calls at customer sites for installation, commissioning, emergency repair, preventive maintenance, audits, retrofits, and training.
Perform mechanical and electrical modifications, including PLC program changes and servo drive configuration.
Meet with customer contacts at job sites to explain the scope of work and work completed.
Train customer personnel on equipment sequence of operations, proper functionality, and general maintenance.
Meet service delivery goals for response time, first-time fix, and customer satisfaction.
Communicate with field service management and the internal service support team to resolve customer issues.
Provide equipment reliability feedback to quality engineering and collaborate on improvements.
Follow industry, company, and customer safe working practices.
Complete paperwork, timesheets, CRM entries, expense reports, and other administrative tasks promptly and accurately.
Periodically perform technical support, final assurance, or other duties at Lifecycle Services headquarters.