Field Service Technician - Greater Chicago Area

ENGINEERED CORROSION SOLUTIONS LLC•Maryland Heights, MO

About The Position

Engineered Corrosion Solutions is hiring a Field Service Technician to support customers through equipment start-ups, preventive maintenance, troubleshooting, and repairs. The technician also provides virtual support and helps resolve customer issues quickly and effectively. The role suits someone who enjoys problem-solving, working independently, and building customer trust. The technician works closely with customers and the Customer Support Manager to complete field service work safely, accurately, and on time while delivering a strong service experience. The position is based in the Greater Chicago Area, with the listed job location at 11336 Lackland Road, St. Louis, Missouri. It involves travel about 75 to 80 percent of the time, typically scheduled during the week, and may include international travel based on business needs. The schedule is Monday through Friday, with infrequent weekend work and participation in an on-call rotation every 4 to 6 weeks. Work includes field assignments, regular driving, and office-based virtual customer support when not traveling. Compensation is $37.02 per hour, annualized at $77,000, plus a 10% annual incentive opportunity. This is a non-exempt position, with overtime pay based on hours worked.

Requirements

High school diploma or equivalent.
Strong organization and attention to detail.
Ability to work independently with limited supervision.
Strong customer service and communication skills.
Mechanical and electrical aptitude.
Ability to read and troubleshoot using mechanical drawings and wiring schematics.
Knowledge of A and D electrical systems and diagnostic tools.
Ability to track work, parts, and time accurately.
Valid driver’s license and clean driving record.
Ability to lift up to 50 pounds as needed.
Ability to travel with tools and luggage weighing over 50 pounds.

Nice To Haves

Technical training or military experience.

Responsibilities

Perform preventive maintenance on equipment.
Diagnose equipment issues and complete repairs, including root cause analysis.
Complete equipment start-ups and commissioning work.
Perform warranty and standard repair work.
Communicate repair needs clearly with customers and the Customer Support Manager.
Provide troubleshooting support onsite, by phone, and by email.
Maintain a clean and organized job site.
Complete required service documentation promptly using a laptop, phone, or tablet.
Log service activities in Salesforce.
Track time and expenses daily.
Maintain accurate parts inventory and track parts usage.
Participate in training to build skills and product knowledge.
Support customer training virtually and in person.
Participate in an on-call rotation every 4 to 6 weeks.
Travel for field service work, typically during the week, with possible international travel based on business needs.