Executive Director Jobs

About The Position

Requirements

• Bachelor’s degree in life sciences, business, or a related field and 15 or more years of progressive relevant experience, including progressive people leadership/management experience leading effective teams; or a master’s degree and 13 or more years of progressive relevant experience, including progressive people leadership/management experience leading effective teams.
• At least 10 years of direct patient services, patient support, or patient solutions experience leading teams to achieve consistent, measurable results.
• Experience leading and motivating a multi-layered organization and driving continuous improvement.
• In-depth knowledge of patient support programs, case management, and adherence program designs.
• In-depth experience using CRM and CTI systems for patient support activities.
• Specialty pharmacy and channel operations experience.
• Strong communication and interpersonal skills to engage effectively with patients, healthcare professionals, and cross-functional teams.
• Strong organizational and project management skills to lead an effective, compliant operation.
• Strong understanding of CRM and related Patient Support Services technologies.
• Demonstrated ability to partner with legal, regulatory, and compliance partners to support program compliance and monitoring.
• Empathy, compassion, and a patient-centric mindset.
• Strong proficiency with Microsoft Office.
• Ability to travel up to 20%.

Nice To Haves

• Master’s degree in life sciences, business, or a related field.
• Experience with HIPAA-compliant text or chat communication methods.
• Experience with Tableau or similar business intelligence tools.
• Experience with training.
• Rare disease and/or complex therapy administration experience.

Responsibilities

• Lead operational execution of UT Cares and near- and long-term planning for program performance, capacity, and continuity of service.
• Oversee Patient Case Management, Access and Affordability Operations, and Support Operations, including Patient Support Quality, Compliance, and Systems.
• Own operational outcomes related to patients starting and continuing therapy, including access time, resolution of non-clinical barriers, patient and HCP feedback, quality monitoring, and compliant execution.
• Establish, monitor, and govern patient support KPIs and operating metrics.
• Provide executive leadership with strategic insights, risk assessments, investment considerations, and recommendations.
• Lead, develop, mentor, and manage patient solutions leaders and teams, including performance, succession, engagement, coaching, and goal setting.
• Plan workforce needs and long-range capacity to ensure appropriate staffing and resources for patient and prescriber support.
• Maintain program governance through documented SOPs, audit trails, quality controls, and operational oversight across patient-facing services.
• Serve as executive sponsor for operational compliance reviews, audits, and corrective-action oversight.
• Lead continuous improvement initiatives to improve efficiency, scalability, service quality, and patient satisfaction.
• Evaluate operational data and performance trends across internal and external patient support teams to identify risks and improvement opportunities.
• Ensure compliance with program business rules, operating procedures, quality standards, monitoring requirements, applicable laws, regulations, and company policies.
• Partner with Legal and Compliance and with Patient Solutions and Channel Management leadership on compliance and on new programs, enhancements, and strategic initiatives.
• Promote feedback-driven process improvement and adapt support to evolving patient and HCP needs.

Benefits

• Medical, dental, vision, and prescription coverage.
• Employee wellness resources.
• Savings plans, including 401(k) and ESPP.
• Paid time off.
• Paid parental leave.
• Disability benefits.