Campus Executive Director

Country Meadows Retirement Communities • Lower Paxton Township, PA

7d

About The Position

Country Meadows is seeking a compassionate and talented Campus Executive Director with a passion for caring for residents and co-workers. The director motivates co-workers to provide consistent, quality service through individual coaching and recognition, and advocates for residents by prioritizing their happiness and safety. The position works full time and includes every sixth weekend and holidays.

The Campus Executive Director collaborates with marketing and operations teams to assess prospective residents’ needs, builds relationships with residents and the surrounding community, monitors resident satisfaction, responds to concerns, and identifies opportunities to improve service. The role also oversees hiring systems, co-worker development and training documentation, follow-up on reported workplace injuries, and maintenance of the facility and grounds. The director conducts facility tours and initiates relationships when the marketing director or employment representative is absent.

The successful candidate has previous management experience in healthcare or a service-related business, including budget preparation, supervision of at least five people with different functional responsibilities, and successful customer interaction. Candidates must also meet one of the Department of Public Welfare’s listed qualification paths for Personal Care Home Administrators. The base salary starts at $110,000 annually, with eligibility for additional bonus compensation.

Requirements

• Previous management experience in healthcare or a service-related business.
• Past responsibilities must include budget preparation, supervision of at least five people with various functional responsibilities, and successful interaction with customers such as residents, patients, or clients.
• Must meet one of the Department of Public Welfare qualification paths for Personal Care Home Administrators: registered nurse licensed by the Department of State; associate’s degree or 60 credit hours from an accredited college or university; licensed practical nurse licensed by the Department of State plus one year of related work experience; or licensed nursing home administrator licensed by the Department of State.
• Leadership qualities that inspire others to respect and contribute to a shared vision for success.
• Well-developed decision-making skills for business and people-related success.
• Successful experience with conflict management and problem solving.
• Recognize the value of individual contributions to team productivity and be committed to helping co-workers develop personal and professional talents.
• Effective communication skills for one-on-one and group presentations.

Nice To Haves

• A college degree in business or a human services field is preferred.

Responsibilities

• Collaborate with marketing professionals and the operational team to review prospective residents’ needs and confirm the team can meet them.
• Establish working relationships with residents and the surrounding community to promote positive relations.
• Participate in weekly Customer Service Planning meetings to stay informed about resident status and ensure resident needs are being met.
• Identify service-improvement opportunities through routine personal contact with residents and facility staff.
• Respond promptly to resident and family complaints or concerns and attempt to resolve issues to mutual satisfaction.
• Ensure systems are in place to recruit, interview, and hire qualified people suited to their positions.
• Oversee and participate in co-worker continuing education and development, and maintain appropriate training documentation.
• Ensure appropriate responses and follow-up to on-the-job injuries reported by co-workers.
• Oversee facility and grounds maintenance to provide attractive, comfortable surroundings and ensure the safety and security of residents, staff, and visitors.
• Conduct facility tours and initiate relationships when the marketing director or employment representative is absent.

Benefits

• Competitive pay with opportunity to earn more based on experience
• Length of service bonus awards
• PayActiv On-Demand Pay
• Medical benefits through Highmark Blue Shield
• Vision insurance
• Dental insurance
• 401(k) retirement plan with company match
• Paid time off with rollover of unused time
• Paid holidays, including the employee’s birthday and a Personal Day of Meaning
• Supplemental life insurance
• Company-paid short-term disability
• Supplemental short- and long-term disability plans
• Family and medical leave
• Paid bereavement leave
• Paid jury duty leave
• Wellness reimbursement incentives
• $2 meals on campuses, including a main dish, side, drink, and dessert
• Incentivized career paths
• Tuition reimbursement
• On-the-job training and continuing education
• Employee assistance program for employees and their families
• Co-worker Foundation grants for times of need
• Interest-free Helping Hand loans

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree