Executive Director CCRC Campus

Brookdale Senior Living Inc.•Austin, TX

About The Position

The Executive Director leads day-to-day operations of a large, complex continuing care retirement community campus with more than 200 units and multiple product lines, including a skilled nursing facility. The role is accountable for associate relations, resident and family engagement, financial performance, regulatory compliance, and the quality of the community experience. The Executive Director develops and executes the business plan, works with the district team and sales leadership to grow revenue and profitability, and develops a high-performing team and inclusive community culture. The position oversees community operations, department leaders, staffing, recruiting and onboarding, associate development and retention, resident satisfaction, resident services in collaboration with clinical leaders, budgets, occupancy, sales and marketing, community relationships, property maintenance, and compliance with company policies and applicable requirements. The role requires interaction with coworkers, residents, families, prospects, vendors, and community stakeholders, as well as occasional travel and driving for business.

Requirements

Bachelor’s degree required; additional years of experience may substitute for the education requirement on a year-for-year basis.
At least seven years of operational leadership experience required.
Valid administrator or nursing home administrator license in states where required.
Valid driver’s license and access to a private vehicle for business use.
Excellent written and oral communication skills.
Ability to prioritize and manage multiple tasks effectively.
Proven success driving results and demonstrating sound judgment, problem-solving, and decision-making skills.
Ability to delegate assignments appropriately and oversee delegation.
Ability to make analytical decisions and exercise sound business judgment in complex community operations.
Ability to direct multiple functions and departments and take responsibility for operational results.

Nice To Haves

Master’s degree preferred.
Familiarity with Microsoft software preferred.

Responsibilities

Oversee all community operations and interact with staff, residents, prospects, and family members.
Develop and implement the community business plan; create, analyze, and execute annual operating and capital budgets; monitor performance and hold department leaders accountable for goals and budgets.
Build collaborative relationships with the management team, promote an inclusive culture, supervise and motivate community management, and ensure appropriate staffing levels.
Oversee recruiting, onboarding, training, development, promotions, disciplinary actions, and termination decisions in consultation with department leaders; analyze turnover trends and implement retention strategies.
Promote resident satisfaction and retention, maintain positive resident and family relations, resolve issues, lead satisfaction surveys, and develop plans to improve resident experience and engagement.
Collaborate with clinical leaders to ensure resident care and services are appropriate, and oversee admissions, healthcare management, resident documentation, and service plan reviews in accordance with policy and applicable requirements.
Manage financial performance, including revenue, profitability, occupancy, budget variances, expense reduction, and revenue enhancement.
Partner with the community sales leader on sales and marketing, lead generation, strategic relationships, occupancy and revenue targets, prospect engagement, and RevPAR.
Build relationships with local influencers and professionals, participate in relevant local social and civic affairs, and represent the community and company to public agencies and organizations.
Oversee building, grounds, property upkeep, preventive maintenance systems, and inspections.
Enforce company policies and procedures, hold department leaders accountable, and maintain applicable licenses.

Benefits

Medical, dental, and vision insurance
401(k)
Associate assistance program
Employee discounts
Referral program
Early access to earned wages for hourly associates outside California
Optional ID theft protection and pet insurance
Paid time off for full-time associates
Paid holidays for full-time associates
Company-provided life insurance for full-time associates
Adoption benefit for full-time associates
Short- and long-term disability for full-time associates
Flexible Spending Accounts for full-time associates
Health Savings Account for full-time associates
Optional life and dependent life insurance for full-time associates
Optional accident, critical illness, hospital indemnity, and legal plan benefits for full-time associates
Tuition reimbursement for full-time associates
Eligibility for equity grants under the long-term incentive plan
Annual bonus incentive for full-time associates in role
Sales referral bonuses
401(k) participation for temporary associates
Naturalization application fee advance of up to $725 for qualified associates who have been with the company at least one year