Executive Director

Brookdale Senior Living Inc.•Durham, NC

18d

About The Position

The Executive Director leads day-to-day operations of an assisted living and memory care community, overseeing a larger community of 60–65 units and two product lines or 65–175 units with up to two product lines. The role is accountable for associate relations, resident and family engagement, financial performance, and regulatory compliance. The Executive Director creates and executes the community business plan, develops the team, works with sales to grow revenue and profitability, and fosters an inclusive culture focused on high-quality resident experiences and care. The position oversees community operations, budgets, staffing, recruiting and retention, resident satisfaction, resident services and documentation, sales and marketing, community relationships, property standards, and compliance with company policies and applicable laws. It requires a bachelor’s degree, at least three years of related operational leadership experience (with additional experience substitutable for education year-for-year), a valid administrator license in states where required, a valid driver’s license, and access to a private vehicle for business use. A North Carolina administrator license is required for this posting. The role involves interaction with residents, families, employees, prospects, vendors, and community organizations. Physical demands include standing, walking, sitting, handling objects, reaching, stooping, kneeling, crouching, crawling, talking, hearing, and lifting up to 50 pounds. Occasional weekend, evening, or night work may be needed to ensure shift coverage; the Executive Director is on call as needed and travels occasionally. Potential workplace exposures include communicable diseases, infections, latex, blood-borne pathogens, and various drugs, chemicals, and other hazards. The company describes professional development and wellness programs, and offers benefit plans that vary by employment status. Full-time associates in the role are eligible for an annual bonus incentive and sales referral bonuses, and the position includes eligibility for equity grants under the company’s long-term incentive plan.

Requirements

Bachelor’s degree required; additional years of experience may be substituted for the education requirement on a year-for-year basis.
At least three years of related operational leadership experience required.
Valid administrator license in states where required; a North Carolina administrator license is required for this posting.
Valid driver’s license and access to a private vehicle for business use.
Strong analytical skills and an in-depth understanding of the organization and business to address problems and issues.
Leadership ability to direct, coordinate, and evaluate resident care, marketing, food service, housekeeping, and maintenance units, and to supervise department leaders in accordance with company policies and applicable laws.
Advanced knowledge of the organization, industry, and functional discipline, including extensive understanding of relevant technical areas.
Excellent written and oral communication skills.
Ability to prioritize and manage multiple tasks effectively.
Ability to delegate assignments appropriately based on individuals’ skills, roles, and interests.
Demonstrated success driving results, good judgment, problem-solving, and decision-making skills.
Ability to meet the listed physical demands, including lifting up to 50 pounds, and to perform occasional coverage work and on-call duties as needed.

Nice To Haves

Familiarity with Microsoft software.

Responsibilities

Lead the day-to-day operations of the community and interact with staff, residents, prospects, and residents’ family members or representatives as needed.
Develop and implement the community business plan; create, analyze, and execute annual operating and capital budgets; monitor performance against goals; and establish plans to meet company service and financial standards.
Build strong working relationships with the management team, foster teamwork and an inclusive culture, empower department leaders, address issues, hold leaders accountable, and ensure appropriate staffing levels.
Support department leaders in attracting, developing, engaging, and retaining associates; recruit and hire associates; ensure training and development; review promotions and employment decisions; and implement strategies to reduce turnover.
Build resident satisfaction and retention, maintain positive resident relations, resolve resident concerns, execute renewal efforts, partner with the Resident Council as needed, and use survey results to improve resident experience and engagement.
For assisted living or memory care communities, work collaboratively with the clinical leader to ensure appropriate care and services; oversee admissions, healthcare management, resident documentation, and service plan reviews in compliance with company policy and applicable requirements.
Manage financial performance by executing budgets, meeting or exceeding revenue, profitability, and occupancy goals, addressing unexpected expenses or revenue shortfalls, and identifying revenue enhancements and expense reductions.
Collaborate with the community sales leader to drive sales and marketing, develop business and leads, build strategic relationships, engage with prospects, and pursue occupancy and revenue targets.
Build relationships with local influencers and professionals, participate in relevant social and civic affairs, and represent the community and company to appropriate agencies and organizations.
Maintain buildings, grounds, and property to company standards through preventive maintenance oversight and frequent inspections.
Enforce company policies and procedures and maintain applicable licenses in accordance with company, federal, state, and local requirements.
Perform other duties as assigned by the supervisor.

Benefits

Medical, dental, and vision insurance for eligible part-time and full-time associates.
401(k) for eligible part-time and full-time associates; temporary associates may also participate.
Associate assistance program.
Employee discounts.
Referral program.
Early access to earned wages for hourly associates outside California.
Optional identity theft protection and pet insurance.
Paid time off for eligible full-time associates.
Paid holidays for eligible full-time associates.
Company-provided life insurance for eligible full-time associates.
Adoption benefit for eligible full-time associates.
Short- and long-term disability for eligible full-time associates.
Flexible Spending Accounts for eligible full-time associates.
Health Savings Account for eligible full-time associates.
Optional life and dependent life insurance for eligible full-time associates.
Optional accident, critical illness, hospital indemnity insurance, and legal plan for eligible full-time associates.
Tuition reimbursement for eligible full-time associates.
Eligibility for equity grants under the long-term incentive plan.
Annual bonus incentive and sales referral bonuses for full-time associates in the role.
Professional development opportunities and ongoing programs focused on health and wellness.
Qualified associates who have been with the company for at least one year may receive an advance of naturalization application fees up to $725, less applicable taxes and withholding.