Executive Director

MBK Real Estate•La Mesa, CA

About The Position

The Executive Director is a visionary leader responsible for fostering a compassionate, respectful, resident-centered community known for innovative programming and high-performing teams. The role has full profit-and-loss responsibility and oversees day-to-day community operations, maximizing efficiency while ensuring compliance with applicable regulations, licensing requirements, and company policies. The Executive Director works to provide high-quality resident care and support staff engagement while maintaining financial stability and a safe, harmonious environment. The Executive Director leads strategic planning, operational improvement, resident and family engagement, sales and occupancy efforts, financial management, risk management, and staff development. The position provides guidance and hands-on support across departments, responds to urgent operational issues, and promotes collaboration and accountability. It also represents the community to residents, families, government agencies, and the broader community. Candidates must hold any administrator licenses or certifications required by applicable state or federal rules and meet education and management-experience requirements based on community size and state requirements. The role requires a valid state-issued driver’s license and insurance or reliable transportation, proficiency with Microsoft Office and standard office equipment, strong English communication skills, sound judgment, discretion, and the ability to manage stressful or emergency situations. The position requires schedule flexibility, including evenings and weekends as business needs dictate, and the ability to perform the described physical duties. The posted salary is $145,000–$160,000 plus bonus. The employer offers a benefits package that includes retirement matching, insurance, paid time off, development and training programs, education assistance, employee and family support programs, discounts, and wellness resources.

Requirements

Must be at least 21 years old.
Must possess and maintain administrator licenses or certifications and complete required training, examinations, and continuing education, as applicable to the community and state requirements.
Must meet minimum education, degree, certification, or license requirements based on community size and state requirements.
Must meet minimum years of management experience in a healthcare field providing residential care to older adults, based on community size and state requirements.
Must complete required background clearances and health screenings, including a negative tuberculosis test where required by applicable regulations.
Must have a valid state-issued driver’s license and valid insurance or a reliable method of transportation.
Must demonstrate proficiency with Microsoft Office Suite, including Word, Excel, and Outlook, and standard office equipment.
Must have excellent spoken and written English communication skills and be comfortable explaining complex information to large groups and audiences with varying levels of understanding.
Must demonstrate sound judgment, make informed decisions, remain calm, and manage conflicts, stressful situations, and emergencies while prioritizing community safety and well-being.
Must be able to anticipate risks, develop contingency plans, and maintain discretion and confidentiality.
Must deal tactfully and professionally with personnel, residents, family members, and guests.
Must be willing and able to support flexible schedules on short notice, including evenings and weekends when business needs dictate.
Must be able to walk, bend, kneel, squat, pull, reach overhead, perform repetitive motions, sit and work at a computer for prolonged periods, and move throughout the workday and community.
Must be able to lift and carry up to 50 pounds and push up to 250 pounds as necessary.
Must be able to assist with residents’ physical movement during routine transfers or emergencies.
Must be able to maintain composure in sensitive situations, including grief and death within the community.
If employed at a community receiving Medicare or Medicaid funding, must not be an excluded party and must comply with applicable laws and regulations, including licensing rules, HIPAA, and Resident Rights requirements.

Responsibilities

Develop and execute a strategic plan to meet community goals for occupancy, resident satisfaction, financial performance, and a safe, supportive environment.
Address critical operational challenges promptly to stabilize operations and maintain continuity of resident care and staff performance.
Oversee day-to-day community operations and ensure compliance with applicable regulations, licensing requirements, and company policies and procedures.
Promote operational excellence, accountability, and consistent resident and employee experiences.
Provide strategic guidance and hands-on support across community departments, including care, dining, activities, and maintenance.
Identify and escalate urgent issues, coordinate teams and resources to mitigate risks, and report incidents in accordance with Reportable Event Guidelines/Grid.
Work with department directors to develop and implement departmental policies and procedures and foster interdepartmental collaboration.
Lead significant operational, resident-programming, and staff-development initiatives.
Analyze KPIs and operational data, identify trends and improvement opportunities, make data-driven decisions, and delegate corrective actions to department directors.
Ensure residents’ physical, mental, and emotional needs are met and their level of care aligns with community licensure.
Support resident engagement in programs, activities, and events, including arranging transportation when needed.
Engage with residents and families to gather feedback, address concerns, and assess satisfaction.
Collaborate with the Director of Sales on sales and marketing plans, occupancy strategies, referral initiatives, and efforts to build a high-demand resident waitlist.
Manage community operations, finances, and reporting, including budgets, expenditure approvals, billing, accounts payable, and financial records.
Monitor industry trends, best practices, and legislative changes that may affect community operations.
Hold the management team accountable for policies, procedures, continuing education, and licensing requirements.
Maintain a safe and secure community by overseeing property maintenance, risk management, safety protocols, OSHA compliance, and workers’ compensation matters.
Cross-train and delegate to support operational continuity and professional development, including arranging department-head coverage and Manager on Duty appointments.
Represent the community professionally in interactions with government agencies, community representatives, residents’ families, and others; respond to surveys and inquiries and develop corrective action plans when needed.
Promote teamwork and open communication through mentoring, coaching, and recognition in alignment with company principles and values.
Perform other duties or special projects as assigned by the supervisor or designee.
Interview, hire, train, supervise, set goals for, evaluate, coach, and manage disciplinary actions for department directors and their staff.

Benefits

401(k) retirement plan with up to 4% employer matching
Medical insurance
Dental insurance
Vision insurance
Company-provided life insurance
Disability insurance
AD&D insurance
Flexible spending accounts
Paid vacation and sick time
Paid holidays
Bereavement leave
Leadership development, training, and personal coaching programs
Education loan assistance and scholarships
Daily living, financial, and legal services
Childcare and eldercare assistance
Employee discounts
Health and wellness resources, including virtual yoga, mindfulness, and financial readiness resources for employees and family members
Competitive salaries with opportunities for growth