Executive Director

Phoenix Senior Living•Midlothian, VA

12d

About The Position

The Executive Director is responsible for hands-on operations execution at the community level, including profit and loss, financial performance, employee leadership, and resident and family satisfaction. The role manages the community in accordance with Phoenix policies, procedures, and guidelines and maintains knowledge of state and federal regulations, guidelines, and reporting pertinent to daily operations of an assisted living facility. The Executive Director also owns the sales and marketing process to maximize revenue and strengthen the community’s market position. The position reports directly to the Director of Operations and/or COO. A bachelor’s degree in Business Administration, Human Resources Administration, Gerontology, or another field related to service to the elderly is preferred. Prior experience as a General Manager or Administrator is preferred, or candidates may have experience in senior living, hospitality, or skilled nursing, including management experience. A valid driver’s license is required, as is a valid license to operate an assisted living facility if mandated by the state where the community is located. The role includes the physical activities described in the posting: standing and walking, sitting, occasional driving, assisting and lifting/carrying specified weights, repetitive hand movements, and bending, squatting, kneeling, climbing, and reaching.

Requirements

Valid driver’s license.
Valid license to operate an assisted living facility, if mandated by the state in which the community is located.
Preferred: Bachelor’s degree in Business Administration, Human Resources Administration, Gerontology, or another course of study related to service to the elderly.
Preferred: 2–5 years of prior General Manager or Administrator experience, or 5–10 years in Senior Living, Hospitality, or Skilled Nursing, including 5 years at the management level.
Ability to manage operations, financial performance, employees, and resident and family satisfaction.
Knowledge of state and federal regulations, guidelines, and reporting relevant to assisted living facility operations.
Ability to generate leads, close sales, and plan and evaluate occupancy strategies.
Ability to communicate priorities, manage time, organize work, and multitask.
Ability to make presentations to large groups and meet with community professional and government leaders.
Physical ability to stand or walk 4–6 hours per day, in periods of 2–4 hours; sit 4–6 hours per day, in periods of 2–4 hours; and drive for 30–60 minutes, 1–2 times per week.
Ability to support or assist with 50 pounds at the stated frequency and 150 pounds occasionally; lift or carry 40 pounds at the stated frequency and 70 pounds occasionally; lift to a height of 3–4 feet and carry up to 30 yards.
Ability to perform repetitive simple grasping, pushing, pulling, and fine manipulation; bend, squat, kneel, and reach occasionally; and climb frequently.

Nice To Haves

Bachelor’s degree in Business Administration, Human Resources Administration, Gerontology, or another course of study related to service to the elderly.
2–5 years of prior General Manager or Administrator experience, or 5–10 years in Senior Living, Hospitality, or Skilled Nursing, including 5 years at the management level.

Responsibilities

Adhere to and enforce OSHA regulations and safety procedures, including use of PPE and compliance with fire, safety data sheet, and Lockout Tagout procedures.
Review incident reports and ensure corrective actions are implemented in a timely manner.
Maintain compliance with laws and regulations governing assisted living facilities, secure and post the community’s license as required, and maintain fire drills and disaster plans.
Investigate, monitor, and review work-related injuries.
Review and interpret monthly financial reports, explain budget variances to management, and share results with department heads.
Counsel managers on department budget variances and educate and hold department heads accountable for meeting budget guidelines.
Submit a proposed annual budget to management and the partnership and maintain operations within the established budget.
Maximize revenue and ancillary revenue opportunities and research additional ways to increase revenue.
Oversee payroll administration and accounts payable processing, and ensure accounts receivable are collected promptly.
Manage time and priorities effectively, multitask, and communicate priorities.
Generate leads and close sales; plan, implement, and evaluate rent-up and occupancy strategies.
Represent the community in public settings, including presentations to large groups and meetings with community professional and government leaders.
Position the community as a good neighbor by making it available to outside groups and organizations.
Assist the Community Engagement Director, particularly in engaging medical, legal, financial, and business communities that may influence the senior market.
Ensure an effective external business development strategy with clear accountabilities, assess results, and adjust the plan to maximize referral leads and move-ins.
Hold the DCR and other community leaders accountable for predetermined numbers of quality visits and appropriate referral sources that result in move-ins.