Executive Director

MBK Senior Living•La Mesa, CA

About The Position

The Executive Director is a visionary leader responsible for fostering a compassionate, respectful, resident-centered community and advancing MBK values. The role has full profit-and-loss responsibility and directs day-to-day community operations to maximize efficiency, maintain regulatory and company-policy compliance, support staff engagement, ensure high-quality resident care, and sustain financial stability in a safe and harmonious living and working environment. The Executive Director supervises Department Directors and their teams, including hiring, training, setting performance goals, evaluating performance, coaching, and managing disciplinary actions. The position leads strategic planning and operational improvement, supports departments across care, dining, activities, and maintenance, oversees resident and family engagement, and works with Sales to support occupancy and community marketing. The role also manages budgets, reporting, property maintenance, safety and risk management, and regulatory compliance. The Executive Director must maintain any applicable administrator licenses or certifications and meet education, experience, and other requirements determined by community size and state regulations.

Requirements

Must possess and maintain applicable state or federal administrator licenses or certifications, including required training, examinations, and continuing education, as applicable to the community and state.
Must meet minimum education, degree, certification, or licensing requirements based on community size and state requirements.
Must meet minimum management-experience requirements in a healthcare field providing residential care to older adults, based on community size and state requirements.
Must be at least 21 years of age.
Must complete required background clearances and health screenings, including a negative TB test where required by applicable regulations.
Must have a valid state-issued driver’s license and valid insurance or a reliable method of transportation.
Demonstrated proficiency with Microsoft Office Suite, including Word, Excel, and Outlook, and standard office equipment.
Excellent verbal and written English communication skills, including the ability to explain complex information to large groups and audiences with varying levels of understanding.
Sound judgment and decision-making; ability to remain calm and manage conflicts, stressful situations, and emergencies while prioritizing safety and well-being.
Ability to anticipate risks, develop contingency plans, and maintain discretion and confidentiality.
Ability to deal tactfully and professionally with personnel, residents, family members, and guests.
Willingness and ability to support flexible schedules on short notice, including evenings and weekends, when business needs require.
Ability to walk, bend, kneel, squat, pull, reach overhead, and perform repetitive motions; sit and work at a computer for prolonged periods; and move intermittently throughout the workday and community.
Ability to lift and carry up to 50 pounds and push up to 250 pounds as necessary.
Ability to assist with residents’ physical movement during routine transfers or emergencies.
Ability to maintain composure in sensitive situations, including grief and death in the community.
For employment at communities receiving Medicare or Medicaid funding, must not be considered an Excluded Party and must comply with applicable regulatory requirements, including HIPAA, resident rights, state licensing rules, and laws relating to professional licenses.

Responsibilities

Develop and execute a strategic plan addressing occupancy, resident satisfaction, financial performance, and a safe and supportive environment.
Address critical operational challenges with timely solutions that stabilize operations and sustain resident care and staff performance.
Plan, organize, implement, and control efficient day-to-day community operations while maintaining compliance with applicable regulations and company policies.
Promote operational excellence, accountability, and consistent execution of company policies, procedures, and standards.
Provide strategic guidance and hands-on support across community departments, including care, dining, activities, and maintenance.
Identify and escalate urgent issues, coordinate cross-functional teams and resources, and mitigate risks to residents and the community.
Report incidents promptly in accordance with Reportable Event Guidelines/Grid.
Work with department directors to develop and implement departmental policies and procedures and promote collaboration and shared accountability.
Lead significant operational, resident-programming, and staff-development initiatives.
Analyze KPIs and operational data, identify trends and improvement opportunities, make data-informed decisions, and delegate corrective actions to department directors.
Ensure residents' physical, mental, and emotional needs are met and that care levels align with community licensure.
Support resident engagement in programs, activities, and events, arranging transportation when needed.
Engage with residents and families to gather feedback, address concerns, and assess satisfaction.
Partner with the Director of Sales on sales and marketing plans, local outreach, market assessment, referrals, and occupancy strategies.
Manage community operations, finances, reporting, budgets, expenditures, billing, accounts payable, and financial records.
Monitor industry trends, best practices, and legislative changes relevant to community operations.
Hold the management team accountable for policies, procedures, continuing education, and licensing requirements.
Maintain a safe and secure environment by overseeing property maintenance, risk management, safety protocols, OSHA compliance, workers’ compensation matters, investigations, and safety complaints.
Cross-train and delegate to support operational continuity and professional development, including coverage of department-head duties and Manager on Duty assignments.
Represent the community professionally with government agencies, community representatives, families, and others; respond to surveys and inquiries and implement corrective action plans as needed.
Promote teamwork and open communication through mentoring, coaching, and recognition aligned with MBK principles and values.
Perform other duties and special projects as assigned by the Supervisor or designee.

Benefits

Competitive salaries
Leadership development and live in-person, virtual, individual, and group training
401(k) retirement plan with company match up to 4%
Employee Assistance Program for employees and household members
Financial and legal services
Educational loan assistance and scholarships
Team member discount programs
Resources supporting physical, emotional, and financial wellness
Free meal per shift
Comprehensive medical, dental, and vision coverage for full-time team members
Multiple medical plan options, including an HSA-eligible plan with company contributions
Healthcare and dependent-care flexible spending accounts
Commuter benefits
Company-paid life insurance and accidental death and dismemberment coverage
Disability benefits where applicable and subject to state-specific programs and eligibility requirements
Voluntary accident, critical illness, and hospital indemnity insurance for full-time team members