Equipment Manager Jobs

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Service Manager

Sunstate Equipment Co., LLC•Memphis, TN
•$68,278 - $90,155

About The Position

Sunstate Equipment Co. is hiring a Service Manager to lead shop and field service operations. The manager oversees mechanics and technicians, ensuring equipment is maintained, repaired, and available as needed. The role works closely with Sales and Operations to coordinate timelines and meet rental contract commitments, while driving service performance, productivity, and efficiency. The Service Manager develops strategic and tactical plans, establishes clear responsibilities and processes, and monitors work outcomes. They promote a safe work environment through compliance with safety regulations, staff training, and safety protocols. The role also includes assigning and monitoring service tasks, coaching and mentoring employees, interviewing and selecting candidates, conducting performance evaluations, managing schedules, analyzing metrics, and auditing maintenance records, field service paperwork, and work orders. The position offers a salary of $68,278–$90,155, dependent on experience, paid weekly. Sunstate provides a company cell phone, laptop, and truck; quarterly and annual bonus incentives; a work boot allowance; free rental of company equipment; a My Holiday benefit; medical, dental, and vision insurance eligibility after the first full month of employment; and a 401(k) plan with up to a 6% company match after 90 days.

Requirements

  • At least 2 years of experience leading others, formally or informally.
  • Strong leadership, organizational, and time-management skills, with the ability to work independently.
  • Strong communication skills, including active listening and assimilating information to communicate clearly, motivate, and guide others.
  • Consistently adhere to safety policies, procedures, and guidelines.
  • Demonstrate a strategic mindset in developing short- and long-term plans to optimize results.
  • Safe working knowledge of shop tools and equipment.
  • Adaptability to thrive in a fast-paced, continuously improving environment within a growing company.

Nice To Haves

  • 3–5 years of management-level experience in shop and service management within the construction equipment rental industry.
  • Previous service or maintenance experience.

Responsibilities

  • Manage shop and field service mechanics, ensuring equipment maintenance, repair, and availability.
  • Develop strategic and tactical plans to achieve established goals.
  • Partner with Sales and Operations to coordinate realistic timelines and fulfill rental contract commitments.
  • Lead continuous improvement efforts across service performance metrics.
  • Guide the team in meeting performance, productivity, and efficiency standards.
  • Establish clear responsibilities and streamlined processes for monitoring work and assessing outcomes.
  • Ensure shop activities comply with safety regulations and standards, including providing safety training, implementing protocols, and maintaining a safe work environment.
  • Delegate and direct service tasks to technicians and monitor progress.
  • Coach and mentor employees through engaged leadership.
  • Interview candidates and select talent based on skills, experience, and alignment with operational requirements.
  • Conduct performance evaluations and provide coaching and guidance for performance improvement.
  • Oversee productivity and scheduling to optimize team efficiency.
  • Analyze metrics to identify opportunities for improvement and recommend solutions.
  • Audit records, including field service paperwork and work orders, for accuracy and quality in equipment maintenance and repair.

Benefits

  • Company cell phone, laptop, and truck provided.
  • Quarterly and annual bonus incentives.
  • Work boot allowance.
  • Free rental of company equipment.
  • My Holiday benefit, allowing employees to celebrate a holiday without using personal time.
  • Medical, dental, and vision insurance eligibility after the first full month of employment.
  • 401(k) plan with up to a 6% company match after 90 days.
  • Baby Bonding benefit.
  • Discounts on movie tickets, cell phone bills, and other items.
  • Paid weekly.

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