Service Manager

21st Century Equipment • Burlington, CO

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About The Position

21st Century Equipment LLC is hiring a full-time Service Manager to oversee service operations at a John Deere dealership. The role focuses on supporting technician performance, maintaining customer satisfaction, and ensuring efficient, profitable service department operations. The manager hires, develops, and retains technical personnel and helps foster a safe, productive environment for employees and customers. The position also involves supporting technicians in varied weather and working conditions and performing hands-on tasks as needed. Any job offer is contingent on passing a pre-employment drug test and background check, and on being deemed insurable for positions requiring driving.

Requirements

• At least 3 years of experience in John Deere service department operations.
• Ability to motivate individuals and teams.
• Working knowledge of standard job pricing and commission-based compensation.
• Basic understanding of financial principles related to service department operations.
• Ability to regularly lift 50 pounds.

Responsibilities

• Supervise service department personnel.
• Maintain service processes that support customer satisfaction and departmental profitability.
• Monitor technician performance and ensure accurate use of MST and SPG.
• Review work orders for precision and completeness.
• Hire, develop, and retain skilled technical personnel.
• Support technicians in a variety of weather and working conditions.
• Perform hands-on tasks as needed.

Benefits

• Medical insurance and HSA
• Dental insurance
• Vision insurance
• Life insurance
• Paid holidays and PTO
• 401(k) with company match
• Growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed