Service Manager

RDO Equipment Co.•Mills, WY

About The Position

RDO Equipment Co. is hiring a Service Manager to lead a team of technicians in its Mountain Construction business. The role manages work orders, scheduling, workflow, customer communication and relationships, and team development. The Service Manager helps create a supportive and productive shop environment and delivers a high-quality customer experience while supporting service for heavy construction machinery from manufacturers such as John Deere, WIRTGEN Group and Topcon. The position offers an annual salary of $75,000–$90,000 with 24% bonus potential, along with a comprehensive benefits package. The company describes a collaborative, close-knit team and emphasizes training and development.

Requirements

Desire to step into a leadership role and learn and grow.
Strong customer-service orientation and a passion for delivering excellent customer experiences.
Confidence using computers and ability to learn new systems quickly.
Clear written and verbal communication skills.
Ability to thrive in a fast-moving environment where priorities can shift.
Valid work authorization and ability to work in the United States without company sponsorship.

Nice To Haves

Familiarity with the industry; industry experience is not required, and the company will support learning.

Responsibilities

Open and close work orders, track their progress, and use internal systems to keep service work moving smoothly.
Assign technicians to jobs and manage schedules and workflows.
Communicate clearly, respectfully, and promptly with customers during the repair process.
Keep team members and customers informed and aligned.
Lead, motivate, and support technicians’ development, and address issues that arise.
Ensure customer satisfaction, build strong customer relationships, and deliver a world-class customer experience.
Help create a supportive and productive shop environment.