Education Specialist Jobs

About The Position

Requirements

• Bachelor's degree and at least 4 years of relevant field support, training/education, clinical, or engineering experience; or an advanced degree and 2 years of experience.
• Familiarity with commonly used field test equipment, such as power supplies, DVMs, signal generators, and flow meters.
• Ability to read and understand schematics, engineering drawings, and diagrams.
• Demonstrable skills with Microsoft Office products and ERP and CRM software packages such as SAP, ServiceMax, and Salesforce.com.
• Excellent analytical and communication skills, including the ability to explain complex technical issues clearly to a global audience.
• Responsible problem-solving and an action-oriented approach to resolving field escalation issues and meeting customer requirements.
• Ability to provide timely and accurate follow-up for call closure and escalation follow-up.

Nice To Haves

• Training or education experience in the medical-device industry or another regulated industry.
• Curriculum development experience.
• Experience with digital training or e-learning platforms.

Responsibilities

• Plan, develop, and coordinate technical training programs for field support personnel covering the Surgical Robotics portfolio, including HUGO RAS and Sentire.
• Gather information needed to prepare technical training programs; prepare training materials; develop course content; determine training methodology; and coordinate development of training aids with guidance from the team manager.
• Use technical and/or field experience to shape training design and curriculum content.
• Maintain communication with field support personnel and team leads to assess training effectiveness.
• Manage field-service escalations for installed systems in the field.
• Provide escalation support using the appropriate escalation process when other avenues for resolution have been exhausted; this may include traveling to sites for system repair, validation, and data gathering.
• Provide timely and accurate follow-up to the broader Services team for call closure and escalation follow-up.
• Support spare-parts provisioning and develop field-replaceable-unit strategy in collaboration with the RAS operations team and Principal Technical Service Lead.
• Travel to EMEA training centers to conduct training, with travel of up to 50%.

Benefits

• Competitive salary and flexible benefits package.
• Eligibility for the short-term Medtronic Incentive Plan (MIP).
• Benefits, resources, and competitive compensation plans designed to support employees at every career and life stage.