Senior Field Education Specialist (m/f/d)

Medtronic

3d • Remote

About The Position

Medtronic is hiring a Senior Field Education Specialist for its Surgical Robotics organization. The role conducts in-house and virtual product training for field support personnel and other technical positions, primarily covering HUGO RAS and Sentire. The specialist gathers information from subject matter experts to prepare training materials, develop course content, select instructional methods, and coordinate training aids. They present complex concepts clearly to technical audiences, facilitate group work, and monitor and communicate training effectiveness to broader teams.

The position also provides technical support for global field-service escalations, spare-parts provisioning, and development of field-replaceable-unit strategy in collaboration with the Robotic Assisted Surgery operations team and Principal Technical Service Lead. It covers the EMEA region and is remote, with the home or remote location as the primary work location. Travel of up to 50% is required to training centers within EMEA, primarily in Munich, Germany, and Strasbourg, France, with possible travel to any of the eight EMEA training centers. Escalation work may also involve travel to customer sites for system repair, validation, and data gathering.

Medtronic describes its mission as alleviating pain, restoring health, and extending life. The role is eligible for the short-term Medtronic Incentive Plan (MIP), and the company offers a competitive salary and flexible benefits package.

Requirements

• Bachelor's degree and at least 4 years of relevant field support, training/education, clinical, or engineering experience; or an advanced degree and 2 years of experience.
• Familiarity with commonly used field test equipment, such as power supplies, DVMs, signal generators, and flow meters.
• Ability to read and understand schematics, engineering drawings, and diagrams.
• Demonstrable skills with Microsoft Office products and ERP and CRM software packages such as SAP, ServiceMax, and Salesforce.com.
• Excellent analytical and communication skills, including the ability to explain complex technical issues clearly to a global audience.
• Responsible problem-solving and an action-oriented approach to resolving field escalation issues and meeting customer requirements.
• Ability to provide timely and accurate follow-up for call closure and escalation follow-up.

Nice To Haves

• Training or education experience in the medical-device industry or another regulated industry.
• Curriculum development experience.
• Experience with digital training or e-learning platforms.

Responsibilities

• Plan, develop, and coordinate technical training programs for field support personnel covering the Surgical Robotics portfolio, including HUGO RAS and Sentire.
• Gather information needed to prepare technical training programs; prepare training materials; develop course content; determine training methodology; and coordinate development of training aids with guidance from the team manager.
• Use technical and/or field experience to shape training design and curriculum content.
• Maintain communication with field support personnel and team leads to assess training effectiveness.
• Manage field-service escalations for installed systems in the field.
• Provide escalation support using the appropriate escalation process when other avenues for resolution have been exhausted; this may include traveling to sites for system repair, validation, and data gathering.
• Provide timely and accurate follow-up to the broader Services team for call closure and escalation follow-up.
• Support spare-parts provisioning and develop field-replaceable-unit strategy in collaboration with the RAS operations team and Principal Technical Service Lead.
• Travel to EMEA training centers to conduct training, with travel of up to 50%.

Benefits

• Competitive salary and flexible benefits package.
• Eligibility for the short-term Medtronic Incentive Plan (MIP).
• Benefits, resources, and competitive compensation plans designed to support employees at every career and life stage.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior