Senior Revenue Operations Specialist
About The Position
The Senior Revenue Operations Specialist independently owns and improves the systems, data, reporting, and incentive compensation processes that support revenue teams across the revenue cycle. The role owns major revenue operations process areas, translates complex analysis into practical recommendations, and establishes documentation and controls that improve accuracy and decision-making. It partners with Sales, Marketing, Finance, HR, Product, and Analytics and communicates findings, risks, and trade-offs to senior stakeholders. The position is designed to be hybrid and requires reasonable proximity to Discovery Education’s Charlotte, North Carolina headquarters. Work is primarily in a typical office setting. The hiring range is $91,350–$101,500 annually, with base pay varying according to job-related knowledge, skills, experience, and location. The role is also eligible for an annual bonus.
Requirements
- At least 5 years of experience in revenue operations, sales operations, incentive compensation, business analytics, or a related data-centered operational discipline.
- Bachelor’s degree in business, finance, accounting, economics, analytics, information systems, or a related field, or an equivalent combination of education and relevant experience.
- Demonstrated independent ownership of a major reporting, analytics, systems, or compensation process with measurable business or control outcomes.
- Experience administering sales incentive compensation, including quota and attainment reporting, commission calculations, reconciliations, and inquiry resolution.
- Advanced Excel or Google Sheets skills, including complex formulas, lookups, pivot analysis, data validation, and scenario or financial modeling.
- Hands-on Salesforce reporting and data-model experience and experience with a business intelligence platform such as Looker or Tableau.
- Ability to communicate complex analysis, methodology, risks, and recommendations clearly to senior stakeholders and cross-functional partners.
- Legal right to work in the United States.
- Reasonable proximity to Discovery Education’s Charlotte, North Carolina headquarters.
Responsibilities
- Own major revenue operations process areas, including pipeline, retention, and performance reporting.
- Design and maintain reports, dashboards, and analytical models in Salesforce, Looker, Excel, or comparable tools to explain revenue performance and operational efficiency.
- Define and maintain metric definitions, reporting logic, data standards, documentation, audits, and controls so information is consistent, traceable, and trusted.
- Research and resolve data discrepancies and recurring process issues using documented root-cause analysis and consistently applied controls.
- Administer sales compensation processes, including plan distribution, quota and attainment tracking, commission and incentive calculations, reconciliations, and payout validation.
- Resolve compensation inquiries and crediting questions accurately, confidentially, and in accordance with documented plan rules.
- Analyze trends, risks, and performance drivers and present clear recommendations to revenue leaders and cross-functional stakeholders.
- Lead system, reporting, automation, and process-improvement projects from requirements gathering through testing, rollout, documentation, and adoption.
- Deliver accurate reporting, compensation outputs, and process improvements on schedule and follow issues through resolution.
- Handle confidential information with discretion, apply rules consistently, and communicate assumptions and corrections transparently.
- Use reliable data, sound judgment, and documented trade-offs to recommend practical actions in complex or ambiguous situations.
- Translate technical analysis and compensation logic into concise, audience-appropriate recommendations.
- Build alignment across Sales, Marketing, Finance, HR, Product, and Analytics to implement shared definitions, controls, and operational changes.
Benefits
- Annual bonus eligibility.
- Robust and comprehensive insurance package.
- Continuing education and tuition reimbursement programs.
- Mentorship program and collaboration with veteran leaders.
- Cross-functional training and skill-building opportunities.
- Career growth opportunities.
- Leave for life’s moments, including 7 recognized holidays.
- Paid time off (PTO).
- Up to 12 weeks of paid parental leave.
- Annual winter holiday break, typically the last week of December.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
