Doula Jobs

About The Position

Requirements

• Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions (Customer Focused).
• Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework (Managing Risk).
• Decision Making and Critical Thinking
• Effective Communications
• Internal Resource Coordination
• Operational Functions
• Problem Solving
• Process Management
• Standard Operating Procedures
• 3+ years of related experience.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
• No Degree
• No Required Certification(s)
• No Required License(s)

Nice To Haves

• Accountability
• Customer Solutions
• Ensure Compliance
• Personal Initiative
• Process Improvements
• Results-Oriented
• Risk Mitigation Strategies
• Standard Operating Procedure (SOP)

Responsibilities

• Oversees operations workflow and owns the execution of transactions/processes.
• Manages direct reports on the operations team.
• Manages and is responsible for achieving desired business results.
• Assists team members with escalated issues.
• May process and/or reconcile transactions of varying risk and financial value in accordance with established policies and procedures.
• May partner internally to resolve escalations and provide guidance.
• May interact with external customers and third parties in completing transactions or resolving escalated issues.
• Provides coaching and development to team members.
• Leads team meetings and continuous improvement sessions.
• Provides consultation and advice to service partners and customers.
• May lead improvement initiatives including reviewing existing processes, making recommendations and supporting the implementation of improvements.
• Updates standard operating procedures as appropriate.
• Participates in and may oversee projects.
• Reviews transactions and/or reports to identify exceptions, monitor quality and ensure compliance.
• Manages and is accountable for risk mitigation activities.
• Verifies completeness and accuracy of procedures.
• Cultivates diverse teams and inclusive workplaces to expand thinking.
• Role models our values with transparency and courage.
• Takes action to drive change and innovation that will transform our business.
• Takes personal ownership to deliver results.
• Empowers and trusts others in decision making.
• Raises the bar with every talent decision and guides the achievement of all employees and customers.

Benefits

• medical/prescription drug coverage (with a Health Savings Account feature)
• dental and vision options
• employee and spouse/child life insurance
• short and long-term disability protection
• 401(k) with PNC match
• pension and stock purchase plans
• dependent care reimbursement account
• back-up child/elder care
• adoption, surrogacy, and doula reimbursement
• educational assistance, including select programs fully paid
• a robust wellness program with financial incentives
• maternity and/or parental leave
• up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• between 15 to 25 vacation days each year, depending on career level
• time off
• learning and career development
• wellness programs
• recognition