Doula Navigator / Community Doula - Bilingual (Michigan)

Malama Health•Flint, MI

1d•$19 - $24

About The Position

Malama is seeking a bilingual Community Doula in Michigan to use its technology and care-management tools to support pregnant and postpartum members as a Maternity Care Navigator and build awareness of Malama in the local region. The role connects providers, community-based organizations, and patients to help ensure care policies and protocols are carried out and to improve maternal health outcomes, particularly for historically underserved groups. The Community Doula conducts patient outreach, check-ins, and assessments; helps members access appointments, social services, and other support; coordinates referrals with health plans, providers, and multidisciplinary care teams; and communicates with patients using evidence-based practices. The role also documents services in care-management portals, manages a patient caseload, and conducts community outreach and relationship-building across assigned counties. Regular travel for partner-site visits is required. The position offers flexible work hours, a starting rate of $19–$24 per hour, and training and educational opportunities.

Requirements

1–2 years of experience as a Community Health Worker, Community Doula, Case/Care Manager, or Social Worker.
Must be a certified birth doula before employment; the posting references training, attendance at three births, and completion of CPR training.
Fluent in English and bilingual in Spanish, both written and verbal.
Located in Michigan.
Ability to travel regularly across assigned counties for partner-site visits.
Comfort engaging with community-based organizations, following up, and tracking outreach activities.
Reliable and responsive to texts and calls.
Comfortable using Google Workspace (Sheets, Docs, and Drive), Notion, Slack, and Zoom, and adaptable to learning new technology.
Positive, empathetic, and collaborative approach to serving members or clients, with openness and honesty when providing internal feedback.
Passion for health, technology, Malama’s mission to improve maternal health outcomes, and closing equity gaps.
Deep ties to and lived experience in the communities served.

Nice To Haves

Prior experience working with Medicaid and/or community-based maternal health programs.

Responsibilities

Conduct outreach, check-ins, and comprehensive assessments by phone, SMS, video call, or in-person to identify and address patient needs.
Assist patients with appointment setting, office visits, social-services applications, and other requests.
Coordinate with health plans, service providers, and multidisciplinary care teams to advocate for patient needs and complete referrals and services.
Use motivational interviewing, trauma-informed care, harm reduction, and other evidence-based practices to communicate with patients and support positive habit change.
Use care-management portals to document care coordination and other services promptly; meet caseload targets and prioritize services according to intensity, need, and follow-up requirements.
Conduct in-person outreach at WIC clinics, FQHC waiting rooms, and community-based organization program sites across assigned counties.
Conduct virtual outreach and engagement through social media and other online spaces.
Help organize or staff monthly pop-up events, baby-supply giveaways, community baby showers, and clinic tabling days.
Identify opportunities for Malama to highlight its services at events hosted by other organizations.
Build relationships with community-based organizations, follow up with contacts, and track outreach activities.
Travel regularly across assigned counties for partner-site visits.