Bilingual Community Navigator

FIRC•Silverthorne, CO

17h•$25 - $26•Onsite

About The Position

The Bilingual Community Navigator is a full-time, year-round position in FIRC’s Community Empowerment Program, reporting to the Community Empowerment Manager. Grounded in the Community Health Worker (CHW) model, the Navigator serves as a trusted bridge between Summit County community members and health, financial, and social services. The role leads FIRC’s Community Navigation service, providing accessible, high-volume support to a broad range of community members, including people who may not qualify for FIRC financial assistance but can benefit from its expertise, coaching, and resources. Through internal and external referrals, partner collaborations, and website inquiries, the Navigator provides culturally responsive coaching and client advocacy, acting in clients’ best interests with honesty and integrity. The position is based in Breckenridge, Colorado, and is in person Monday through Thursday for 40 hours per week. The start date is ASAP. Starting pay is $24.50–$25.50 per hour, commensurate with skills and experience. This is a non-exempt position.

Requirements

High school diploma or GED.
Strong written and verbal communication skills in English and Spanish; both languages are required.
Ability to complete a Community Health Worker certification program and the State of Colorado credentials process.
Reliable transportation to attend meetings and events in Summit County.
Computer and technology skills, including Microsoft Office, Salesforce, PeakPro, web-based video conferencing, and the ability to learn program-specific database entry.
Tech-savvy, detail-oriented, and autonomous.
Excellent people and customer service skills.
Strong time and stress management skills.
Willingness to engage in ongoing learning and be flexible and adaptable.
All FIRC positions may be subject to a criminal background check after an offer of employment.

Nice To Haves

Bachelor’s degree in Social Work, Human Service, Public Health, Healthcare Administration, or a related field or related experience.
Previous experience and knowledge working one-on-one with clients and navigating healthcare systems.

Responsibilities

Serve as a visible, trusted presence at FIRC events, food markets, partner sites, and community gatherings throughout Summit County.
Conduct the standard number of weekly appointments, in the office and in the community, to help individuals and families with applications, troubleshooting, and navigation.
Help clients understand and apply for health coverage and public benefits, including Medicaid/CHP+, Marketplace coverage, SNAP, TANF, WIC, and other assistance programs, through appointments, phone calls, and onsite event support.
Connect clients with community resources and FIRC programs through warm referrals, address barriers, and collaborate with FIRC staff and external partners across health, food, housing, financial, and social services.
Provide medical billing navigation, including help with medical bills, discounted care applications, and payment plans, as well as health and resource education and referrals as appropriate.
Build and maintain community partner relationships, meeting regularly to coordinate referrals, share information, and identify service gaps.
Conduct timely follow-up, track client progress, and enter and audit required data accurately and on time.
Attend and complete required meetings, check-ins, and trainings.
Conduct outreach with partners and internal programs to offer and track additional services, information, and advocacy.
Stay current on changes to public benefits and health coverage programs that may affect eligibility or applications.
Promote FIRC’s Food Markets and food assistance programs in Summit County and surrounding areas.
Gather and share community feedback with the Community Empowerment team to help shape programs and services.
Support the Community Empowerment team with projects, events, client outreach, wraparound support, and training new team members.
Use a strength-based approach that emphasizes client strengths, resources, and opportunities.
Maintain client confidentiality and communicate with honesty, integrity, and cultural sensitivity.
Participate in team and all-staff meetings, equity work, and organizational events.
Perform other duties as assigned.

Benefits

Over five weeks of paid time off per year, additional paid personal time off, and paid holidays.
Medical, dental, and vision insurance with employer contributions for employees and eligible dependents; some plans are fully employer-covered, with multiple buy-up options.
Flexible Spending Account for health and dependent care expenses.
Health Savings Account.
Employer-covered life insurance and AD&D.
Employee Assistance Program.
Short- and long-term disability coverage.
Voluntary accident, hospital indemnity, critical illness, and legal plans.
403(b) retirement plan.
Paid training and professional development opportunities.
Discounted ski passes and access to a shared ski medallion.
Local recreation discounts and perks.