Doula Navigator / Community Doula - Bilingual (Michigan)
About The Position
Malama is seeking a bilingual Community Doula to use its technology and care management tools to serve members as Maternity Care Navigators and build awareness of Malama in local communities across Michigan. The role bridges providers, community-based organizations, and patients to support the execution of care policies and protocols and improve maternal health outcomes. The Community Doula provides care management and navigation for pregnant and postpartum members, coordinates referrals and services, supports patient learning, documents care, and conducts community outreach. The position involves working with patients and partners through phone, text, video, in-person encounters, online channels, and community events. Regular travel across assigned counties is required.
Requirements
- 1–2 years of experience as a Community Health Worker, Community Doula, Case/Care Manager, or Social Worker.
- Must be a certified birth doula prior to employment; the posting notes training, attendance at three births, and completion of CPR training as examples of certification requirements.
- Fluent in English, written and verbal, and bilingual in Spanish, written and verbal.
- Located in Michigan.
- Ability to travel regularly across assigned counties for partner site visits.
- Comfort engaging with community-based organizations, following up, and tracking outreach activities.
- Reliable and responsive to texts and calls.
- Adaptable and eager to learn new technology; comfortable using Google Workspace (Sheets, Docs, Drive), Notion, Slack, and Zoom.
- Positive, empathetic, and collaborative when serving members or clients; open and honest when providing internal feedback.
- Passionate about health, technology, Malama’s mission, improving maternal health outcomes, and closing equity gaps.
- Deep ties to and lived experience in the communities served.
Nice To Haves
- Prior experience working with Medicaid and/or community-based maternal health programs.
Responsibilities
- Conduct outreach, check-ins, and comprehensive assessments to identify and meet patient needs via phone calls, SMS, video calls, or in-person encounters.
- Assist patients with appointment setting, office visits, social services applications, and other requests.
- Coordinate care with health plans, service providers, and multidisciplinary care teams, advocating for patient needs and following services through to completion.
- Use motivational interviewing, trauma-informed care, and harm reduction to communicate information and support positive habit change.
- Use care management portals to document and track care coordination and services in a timely manner.
- Meet patient caseload targets and prioritize services according to intensity, need, and required follow-up.
- Conduct in-person outreach at WIC clinics, FQHC waiting rooms, and community-based organization program sites across assigned counties.
- Conduct virtual outreach and engagement through social media and other online spaces.
- Help organize or staff monthly pop-up events, baby supply giveaways, community baby showers, and clinic tabling days.
- Identify opportunities for Malama to highlight its services at community events hosted by other organizations.
- Build relationships with community-based organizations and track outreach activities.
Benefits
- Flexible work hours to suit your needs.
- Training and educational opportunities.
- Opportunity to contribute to a fast-growing healthcare technology startup.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
