Doula Navigator / Community Doula - Bilingual (Michigan)

Malama Health•Grand Rapids, MI

1d•$19 - $24

About The Position

Malama is seeking a bilingual Community Doula in Michigan to use its technology and care management tools to serve members as a Maternity Care Navigator and build awareness of Malama in the local region. The role bridges providers, community-based organizations, and patients to support coordinated care and the execution of care policies and protocols. It focuses on improving maternal health outcomes and closing equity gaps among historically underserved groups. The Community Doula provides outreach, check-ins, and assessments through phone, SMS, video, and in-person interactions; helps members access appointments and services; coordinates referrals; and supports patient learning using evidence-based approaches. The role also documents services in care management portals, manages a patient caseload, and conducts community outreach and relationship-building activities across assigned counties. Regular travel to partner sites is required. The position offers flexible work hours, training and educational opportunities, and the chance to contribute to a growing healthcare technology startup.

Requirements

1–2 years of experience as a Community Health Worker, Community Doula, Case/Care Manager, or Social Worker.
Must be a certified birth doula prior to employment; the posting notes training, attendance at three births, and completion of CPR training as certification-related preparation.
Fluent in English and bilingual in Spanish, both written and verbal.
Located in Michigan.
Ability to travel regularly across assigned counties for partner site visits.
Comfort engaging with community-based organizations, following up, and tracking outreach activities.
Reliable and responsive to texts and calls.
Comfortable using Google Workspace (Sheets, Docs, Drive), Notion, Slack, and Zoom, and adaptable and excited to learn new technology.
Positive, empathetic, and collaborative approach to serving members and clients; openness and honesty when providing internal feedback.
Passion for health, technology, and Malama’s mission to improve maternal health outcomes and close equity gaps.
Deep ties to and lived experience in the communities served.

Nice To Haves

Prior experience working with Medicaid and/or community-based maternal health programs.

Responsibilities

Conduct patient outreach, check-ins, and comprehensive assessments to identify and address needs through phone calls, SMS, video calls, and in-person encounters.
Assist patients with appointment setting, office visits, social services applications, and other requests.
Coordinate with health plans, service providers, and multidisciplinary care teams to advocate for patient needs and complete services and referrals.
Use motivational interviewing, trauma-informed care, harm reduction, and other evidence-based practices to engage patients and support positive habit change.
Use care management portals to document care coordination and services in a timely manner.
Meet patient caseload targets and prioritize services based on intensity, need, and required follow-up.
Conduct in-person outreach at WIC clinics, FQHC waiting rooms, and community-based organization program sites across assigned counties.
Conduct virtual outreach and engagement through social media and other online spaces.
Help organize or staff monthly pop-up events, baby supply giveaways, community baby showers, and clinic tabling days.
Identify opportunities for Malama to highlight its services at events hosted by other organizations.
Build relationships with community partners, follow up, and track outreach activities.