Doula Navigator / Community Doula - Bilingual (Michigan)
About The Position
Malama is a healthcare technology company using biometric tracking and patient engagement tools to help Care Managers provide care navigation and coordination to pregnant and postpartum mothers. The Community Doula serves members as a Maternity Care Navigator and builds awareness of Malama in the local region. The role bridges providers, community-based organizations, and patients to support the execution of care policies and protocols and improve maternal health outcomes, particularly for historically underserved groups. The position involves patient outreach and care management, coordinating referrals, communicating with patients using evidence-based approaches, documenting services in care management portals, and conducting community outreach. Outreach may take place in person at partner sites and community events, as well as virtually. The role is based in Michigan and requires regular travel across assigned counties.
Requirements
- 1–2 years of experience as a Community Health Worker, Community Doula, Case/Care Manager, or Social Worker.
- Certified birth doula before employment; certification preparation includes training, attendance at three births, and CPR training.
- Fluency in written and spoken English and Spanish.
- Located in Michigan.
- Ability to travel regularly across assigned counties for partner site visits.
- Comfort engaging with community-based organizations, following up, and tracking outreach activities.
- Reliable and responsive to texts and calls.
- Comfort using Google Workspace (Sheets, Docs, and Drive), Notion, Slack, and Zoom, and adaptability to learning new technology.
- Empathetic, positive, and collaborative approach to serving members or clients, with openness to providing honest internal feedback.
- Passion for health, technology, Malama's mission to improve maternal health outcomes, and closing equity gaps.
Nice To Haves
- Deep ties to and lived experience in the communities served.
- Prior experience working with Medicaid and/or community-based maternal health programs.
Responsibilities
- Conduct patient outreach, check-ins, and comprehensive assessments by phone, SMS, video call, or in-person encounter to identify and address patient needs.
- Assist patients with appointment setting, office visits, social services applications, and other requests.
- Coordinate care with health plans, service providers, and multidisciplinary care teams, advocating for patient needs and following services through to completion.
- Use motivational interviewing, trauma-informed care, and harm reduction to engage patients and support positive habit change.
- Use care management portals to document care coordination and services promptly, meet caseload targets, and prioritize services based on intensity, need, and required follow-up.
- Conduct in-person outreach at WIC clinics, FQHC waiting rooms, and community-based organization program sites across assigned counties.
- Conduct virtual outreach through social media and other online spaces.
- Help organize or staff monthly pop-up events, baby supply giveaways, community baby showers, and clinic tabling days.
- Identify opportunities for Malama to highlight its services at events hosted by other organizations.
- Build relationships with community-based organizations, follow up with partners, and track outreach activities.
Benefits
- Flexible work hours to suit your needs.
- Training and educational opportunities.
- Opportunity to contribute to a fast-growing healthcare technology startup.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
