Doula Navigator / Community Doula - Bilingual (Michigan)
About The Position
Malama is seeking a Michigan-based, bilingual Community Doula to serve members as a Maternity Care Navigator and build awareness of Malama in the local region. The role bridges providers, community-based organizations, and patients to support the execution of care policies and protocols and improve maternal health outcomes. Care is delivered through phone calls, SMS, video calls, and in-person encounters, with regular travel across assigned counties for partner visits and outreach. The position offers an opportunity to gain experience in care coordination, startup operations, and patient success.
Requirements
- 1–2 years of experience as a Community Health Worker, Community Doula, Case/Care Manager, or Social Worker.
- Must be a certified birth doula before employment; the posting notes training, attendance at three births, and completion of CPR training as certification components.
- Fluent in English, written and verbal, and bilingual in Spanish, written and verbal.
- Located in Michigan.
- Ability to travel regularly across assigned counties for partner site visits.
- Comfort engaging with community-based organizations, following up, and tracking outreach activities.
- Reliable and responsive to texts and calls.
- Adaptable and willing to learn new technology; comfortable using Google Workspace (Sheets, Docs, and Drive), Notion, Slack, and Zoom.
- Positive, empathetic, and collaborative when serving members or clients, and open and honest when providing internal feedback.
- Passion for health, technology, Malama’s mission to improve maternal health outcomes, and closing equity gaps.
- Deep ties to and lived experience in the communities served.
Nice To Haves
- Prior experience working with Medicaid and/or community-based maternal health programs.
Responsibilities
- Conduct outreach, check-ins, and comprehensive assessments to identify and meet patient needs through phone calls, SMS, video calls, or in-person encounters.
- Assist patients with appointment setting, office visits, social services applications, and other requests.
- Coordinate with health plans, service providers, and multidisciplinary care teams to advocate for patient needs and see services through to completion.
- Use evidence-based practices, including motivational interviewing, trauma-informed care, and harm reduction, to engage patients and support positive habit change.
- Use required care management portals to document and track care coordination and other services in a timely manner.
- Meet patient caseload targets and prioritize services according to intensity, need, and required follow-up.
- Conduct in-person outreach at WIC clinics, FQHC waiting rooms, and CBO program sites across assigned counties.
- Conduct virtual outreach and engagement through social media and other online spaces.
- Help organize or staff monthly pop-up events, baby supply giveaways, community baby showers, and clinic tabling days.
- Identify opportunities for Malama to highlight its services at events hosted by other organizations.
- Build relationships with community-based organizations, follow up, and track outreach activities.
- Travel regularly across assigned counties for partner site visits.
Benefits
- Flexible work hours to suit your needs.
- Training and educational opportunities.
- Opportunity to contribute to a fast-growing healthcare technology startup.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
