Doula Jobs

About The Position

Requirements

• University / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
• Bachelor's degree
• Application Development
• Business Management
• Customer Solutions
• Design
• Group Problem Solving
• Process Improvements
• Release Management
• Software Solutions
• User Experience (UX) Design
• Business Assessment
• Business Process Modeling
• IT Environment
• IT Project Management
• Requirements Analysis
• Technical Writing/Documentation
• Workflow Analysis

Nice To Haves

• Extensive experience eliciting, analyzing, and documenting business and system requirements, translating complex business needs into clear functional specifications, user stories, and acceptance criteria.
• Experience and working knowledge of mobile applications (iOS and Android), including understanding mobile user journeys, app–backend interactions, API consumption patterns, and how mobile constraints impact requirements and system design.
• Strong ability to act as a bridge between business, product, and engineering teams, ensuring alignment on scope, priorities, dependencies, and solution design for API- and microservices-based platforms.
• Hands-on experience working with APIs and integrations, including reviewing API contracts, validating request/response payloads, and supporting end-to-end flows using tools such as Postman.
• Deep understanding of end-to-end system integrations, including microservices architectures, upstream/downstream dependencies, and how backend services support mobile applications.
• Proficiency using Jira for Agile delivery, including backlog management, story refinement, defect tracking, and supporting sprint ceremonies in Scrum teams.
• Strong experience documenting requirements and system knowledge in Confluence, including functional documentation, process flows, dependencies, and release notes.
• Hands-on experience working in Agile/Scrum environments, actively participating in backlog grooming, sprint planning, demos, and retrospectives.
• Proven expertise in creating high-quality analysis artifacts, such as BRDs, FRDs, process flows, data mappings, and sequence diagrams that enable efficient development and testing.
• Strong analytical and problem-solving skills, with the ability to assess business and technical impacts, identify risks, and propose scalable solutions.
• Experience supporting testing and validation efforts, collaborating with QA and development teams to clarify requirements, review test cases, validate API behavior, and assist with defect triage.
• Solid understanding of data flows and business rules, ensuring data accuracy, consistency, and compliance across integrated systems.
• Experience working in large, regulated enterprise environments, with awareness of controls, risk management, audit requirements, and change management processes.
• Excellent communication and stakeholder management skills, including the ability to clearly explain technical concepts to non-technical audiences and facilitate decision-making.

Responsibilities

• Participates in analyzing business requirements and production specifications for changes made to technology applications.
• Formulates and defines the system scope and objectives, based on user needs and business processes.
• Directs business process improvement projects for internal business groups, aiming to improve business results.
• Identifies and documents all system constraints, implications and consequences of various proposed system changes.
• Provides recommendations for addressing and resolving business issues, for a specific business group.
• Be Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Be Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Benefits

• Medical/prescription drug coverage (with a Health Savings Account feature)
• Dental options
• Vision options
• Employee and spouse/child life insurance
• Short and long-term disability protection
• 401(k) with PNC match
• Pension plans
• Stock purchase plans
• Dependent care reimbursement account
• Back-up child/elder care
• Adoption reimbursement
• Surrogacy reimbursement
• Doula reimbursement
• Educational assistance, including select programs fully paid
• Robust wellness program with financial incentives
• Maternity and/or parental leave
• Up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• Between 15 to 25 vacation days each year, depending on career level; and years of service