Doula Jobs

About The Position

Requirements

• Appropriate knowledge, skills, and abilities for a role.
• Typically requires 3+ years of related experience.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
• Foundational understanding of balance sheet and income statement.
• Candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
• Adherence to and support of PNC's Enterprise Risk Management Framework.
• Compliance with regulatory guidelines and adherence to established policies and procedures.

Nice To Haves

• Accountability
• Banking
• Client Counseling
• Customer Experience (CX)
• Customer Loyalty
• Decision Making
• People Management
• Proactive Behavior
• Results-Oriented
• Branch Banking Services
• Digital Awareness
• Effective Communications
• Managing Multiple Priorities
• Sales Management

Responsibilities

• Leading all aspects of branch performance.
• Driving revenue and customer loyalty through consultative interactions with clients, and solutions that help them achieve financial well being.
• Creating a differentiated customer experience, making banking easy in an omni channel environment.
• Collaborating with a broad range of eco-system partners.
• Accountable for risk management and compliance.
• Building a high performing team through the attraction, on-boarding, coaching and development of branch team members.
• Utilizing a branded sales process to achieve sales targets and customer loyalty.
• Growing branch revenue through the acquisition and share-of-wallet growth of consumer and business households and through collaboration with eco-system partners.
• Driving business banking results primarily through business development and community involvement activities.
• Coaching to consultative selling to drive results and enable customer financial well-being.
• Has foundational understanding of balance sheet and income statement.
• Managing and coaching to the delivery of a differentiated client experience.
• Coaching team to confidently engage with customers in technology enabled interactions, providing solutions and advice oriented consultation that improves client financial well-being.
• Leading effective problem resolution, making banking easy for customers.
• Connecting all of PNC, delivering a seamless customer experience in an omni channel environment.
• Driving the employee experience.
• Responsible for acquiring and retaining talent through effective onboarding, coaching and development.
• Makes talent development a priority for all branch team members.
• Ensures employees achieve performance and activity expectations through effective and ongoing performance management.
• Models PNC values by cultivating and supporting an inclusive workplace.
• Manages operational, human capital, reputational and business risk.
• Exercises leadership, authority and sound decision making to mitigate sales practice risk.
• Ensures compliance with regulatory guidelines and adherence to established policies and procedures.
• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
• Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
• Live the Values - Role models our values with transparency and courage.
• Enable Change - Takes action to drive change and innovation that will transform our business.
• Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
• Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

Benefits

• Medical/prescription drug coverage (with a Health Savings Account feature)
• Dental and vision options
• Employee and spouse/child life insurance
• Short and long-term disability protection
• 401(k) with PNC match
• Pension and stock purchase plans
• Dependent care reimbursement account
• Back-up child/elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select programs fully paid
• Robust wellness program with financial incentives
• Maternity and/or parental leave
• Up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• Between 15 to 25 vacation days each year, depending on career level; and years of service