Operations Manager

PNC•Denver, CO

1d•Hybrid

About The Position

At PNC, the Operations Manager within the Centralized Funding organization leads the day-to-day operations of the Centralized Loan Funding function. This role is responsible for ensuring the timely and accurate initiation and release of loan disbursements for newly closed and modified commercial loans housed on ACBS, including wires, DDA deposits, and cashier’s checks. The manager oversees end-to-end funding workflows across both Funding and Funding Quality Control (QC) teams, validating that executed loan documents align with approved credit terms and minimum documentation requirements prior to funding. A key aspect is ensuring adherence to service level agreements, internal controls, and risk standards, specifically the 90-minute funding SLA, while balancing funding volume, complexity, and risk mitigation expectations. The position provides daily leadership and decision-making support to analysts and work leads, including the approval or escalation of complex, high-dollar, or exception-based funding requests, and manages funding exceptions according to procedures. It requires active oversight of funding activity across multiple systems and tools such as ACBS, FAB, CapitalStream, PINACLE, PSUI (PME), IMT, OSA, and related intake or exception platforms. The Operations Manager collaborates closely with internal stakeholders like Relationship Managers, Closers, Loan Administrators, Credit Services, Treasury Management, and Line of Business teams to resolve funding issues, mitigate delays, and maintain a strong client and partner experience. Additionally, the role involves identifying, analyzing, and remediating operational risk, funding errors, near misses, and process breakdowns through root cause analysis and corrective action planning. The manager tracks, analyzes, and reports key operational metrics, including volume, turnaround time, error trends, exception drivers, and quality results, to inform leadership decisions and support continuous improvement. Compliance with regulatory, legal, and policy requirements, including segregation of duties, approval thresholds, and documentation retention standards, is also ensured. The role supports process, system, and policy changes by reviewing procedural updates, participating in UAT or implementation efforts, and reinforcing new processes, tools, and controls. The ideal candidate will have demonstrated experience in commercial loan operations, loan funding, booking, closing, or servicing, preferably within a centralized or shared services model supporting high volume or time-sensitive funding environments. This includes hands-on familiarity with commercial lending documentation, exception-based processing, complex or large-dollar fundings, escalation-driven decision-making, and operational risk management. Strong leadership, risk assessment, communication, and cross-functional partnership skills are essential, along with prior people leadership or functional oversight experience, exposure to audit or regulatory facing activities, and a proven ability to contribute to process improvement, standardization, and automation initiatives within commercial lending operations. The role is part of a motivated, driven, and creative team in a high-energy environment that values innovation and ingenuity, aiming to create new solutions for an exceptional customer experience. This position may be eligible for remote work in select geographic locations, subject to approval, with occasional in-office participation based on business needs. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Requirements

Demonstrated experience in commercial loan operations, loan funding, booking, closing, or servicing
Preferably within a centralized or shared services model supporting high volume or time sensitive funding environments
Hands on familiarity with commercial lending documentation
Experience with exception based processing
Experience with complex or large dollar fundings
Experience with escalation driven decision making
Experience with operational risk management
Strong leadership skills
Strong risk assessment skills
Strong communication skills
Strong cross functional partnership skills
Prior people leadership or functional oversight experience
Exposure to audit or regulatory facing activities
Proven ability to contribute to process improvement, standardization, and automation initiatives within commercial lending operations
Typically 5+ years of related experience
At least 2 years of previous supervisory experience
Ability to work from a quiet, secure, and confidential home-based workspace if approved for remote work

Nice To Haves

Accountability
Customer Solutions
Ensure Compliance
Personal Initiative
Process Improvements
Results-Oriented
Risk Mitigation Strategies
Standard Operating Procedure (SOP)

Responsibilities

Leading the day to day operations of the Centralized Loan Funding function
Ensuring the timely and accurate initiation and release of loan disbursements for newly closed and modified commercial loans housed on ACBS, including wires, DDA deposits, and cashier’s checks
Overseeing end to end funding workflows across both Funding and Funding Quality Control (QC) teams
Validating that executed loan documents align with approved credit terms and minimum documentation requirements prior to funding
Ensuring adherence to service level agreements, internal controls, and risk standards, including the 90 minute funding SLA
Balancing funding volume, complexity, and risk mitigation expectations
Providing daily leadership and decision making support to analysts and work leads
Approving or escalating complex, high dollar, or exception based funding requests
Reviewing, approving, and managing funding exceptions in accordance with Centralized Funding procedures
Actively overseeing funding activity across multiple systems and tools, including ACBS, FAB, CapitalStream, PINACLE, PSUI (PME), IMT, OSA, and related intake or exception platforms
Partnering closely with internal stakeholders such as Relationship Managers, Closers, Loan Administrators, Credit Services, Treasury Management, and Line of Business teams to resolve funding issues, mitigate delays, and maintain a strong client and partner experience
Identifying, analyzing, and remediating operational risk, funding errors, near misses, and process breakdowns through root cause analysis and corrective action planning
Tracking, analyzing, and reporting key operational metrics—including volume, turnaround time, error trends, exception drivers, and quality results—to inform leadership decisions and support continuous improvement initiatives
Ensuring team compliance with regulatory, legal, and policy requirements, including segregation of duties, approval thresholds, and documentation retention standards
Supporting process, system, and policy changes by reviewing procedural updates, participating in UAT or implementation efforts, and reinforcing new processes, tools, and controls across the Centralized Funding organization
Executing operating plan and communicating strategic direction to operations team
Managing supervisors and/or individual contributors
Managing and being responsible for achieving desired business results
Acting as a point of escalation and resolving exceptions
May process and/or reconcile transactions of varying risk and financial value in accordance with established policies and procedures
Interacting with external customers and/or third parties in completing transactions or resolving escalated issues
Providing coaching and development to team members
Leading staff meetings, communicating the strategic direction and translating into tactical operating plans
Providing consultation and advice to service partners and customers
Identifying, influencing, and implementing process improvement initiatives and serving as a representative for the operations group on projects
Developing and/or approving standard operating procedures as appropriate
Recommending policy improvements
Reviewing transaction and/or reports to identify exceptions, monitor quality and ensure compliance
Managing and being accountable for risk mitigation and business resiliency activities
Verifying completeness and accuracy of procedures
Being Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework
Including Intentionally - Cultivating diverse teams and inclusive workplaces to expand thinking
Living the Values - Role modeling values with transparency and courage
Enabling Change - Taking action to drive change and innovation that will transform the business
Achieving Results - Taking personal ownership to deliver results, empowering and trusting others in decision making
Developing the Best - Raising the bar with every talent decision and guiding the achievement of all employees and customers

Benefits

Medical/prescription drug coverage (with a Health Savings Account feature)
Dental options
Vision options
Employee life insurance
Spouse/child life insurance
Short-term disability protection
Long-term disability protection
401(k) with PNC match
Pension plans
Stock purchase plans
Dependent care reimbursement account
Back-up child/elder care
Adoption reimbursement
Surrogacy reimbursement
Doula reimbursement
Educational assistance, including select programs fully paid
Robust wellness program with financial incentives
Maternity leave
Parental leave
Up to 11 paid holidays each year
9 occasional absence days each year (unless otherwise required by law)
Between 15 to 25 vacation days each year (depending on career level and years of service)