Program Supervisor - Doula

Brightpoint • Dekalb, IL

4d • Hybrid

About The Position

Brightpoint seeks a mission-driven Program Supervisor for its Doula program. The supervisor provides leadership to Doulas and other staff to ensure strength-based, family-centered doula services meet the needs of high-risk expectant parents and families with children from birth to 12 months. The role also ensures compliance with contract, funder, accreditation, and program model standards.

The position is full-time and salaried, with general business hours and some flexibility for evening visits and attending after-hours births while on call. It is hybrid, combining on-site, community-based, and remote work, with a home office at Brightpoint’s DeKalb office. The salary range starts at $56,500–$58,000 per year, with offers commensurate with experience. Bilingual candidates may receive additional financial compensation.

Requirements

• Bachelor’s degree in Early Childhood Education, Social Work, or a related human service field.
• Complete DONA (Doulas of North America) training within six months of hire if not already certified.
• Complete program model training within six months of hire (such as EHS, Baby TALK, HFA, or PAT).
• Register and become a member of the Illinois Gateways to Opportunity registry within the first two weeks of employment.
• Five years of related work experience in early childhood, prevention services, case management, or social work.
• Ability to drive and access to a personal vehicle.

Nice To Haves

• DONA certification.
• Experience with family-centered, strength-based program models.

Responsibilities

• Support implementation of applicable contract, funder, regulatory, and accreditation standards; program philosophy; and Brightpoint policies and procedures.
• Supervise assigned Doulas and, as needed by the program, home visitors or other positions.
• Implement agency personnel policies and practices for supervised staff, including hiring, orientation and training, performance appraisals, employee leaves, promotions, salary changes, terminations, and documentation of personnel actions.
• Ensure supervised staff are accountable to the quality standards of practice identified in the Brightpoint personnel manual.
• Maintain and monitor Doula documentation, including professional development activities, home-visit documentation, tracking sheets, and activity or lesson plans, and share it with the management team as required.
• Plan and facilitate regular staff meetings.
• Provide regular reflective supervision and individual case consultation to staff according to program model practice.

Benefits

• Medical, dental, and vision insurance.
• Three or more weeks of paid time off in the first year, including the week between Christmas and New Year’s Day; PTO increases with tenure.
• 11 paid holidays.
• Supplemental insurance options.
• 401(k) with employer match.
• Leadership development opportunities and one-on-one mentorship for Emerging Leaders.
• Eligibility to work for an agency approved for Public Service Loan Forgiveness.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager