Doula Navigator / Community Doula - Bilingual (Michigan)

Malama Health•Detroit, MI

14d

About The Position

Malama uses technology and care navigation to support pregnant and postpartum mothers and improve health outcomes for mothers and babies. The Community Doula serves members as a Maternity Care Navigator and builds awareness of Malama in the local region. The role connects providers, community-based organizations, and patients to support the execution of care policies and protocols. It involves care coordination, patient engagement, community outreach, and relationship building across assigned counties.

Requirements

1–2 years of experience as a Community Health Worker, Community Doula, Case/Care Manager, or Social Worker.
Must be a certified birth doula before employment; the posting describes training, attendance at three births, and CPR training as components.
Reliable and responsive to texts and calls.
Comfort using Google Workspace (Sheets, Docs, and Drive), Notion, Slack, and Zoom, and willingness to learn new technology.
Positive, empathetic, and collaborative approach to serving members or clients; openness and honesty when providing internal feedback.
Passion for health, technology, Malama’s mission to improve maternal health outcomes, and closing equity gaps.
Deep ties to and lived experience in the communities served.
Ability to travel regularly across assigned counties for partner site visits.
Comfort engaging with community-based organizations, following up, and tracking outreach activities.
Prior experience working with Medicaid and/or community-based maternal health programs.
Fluent in written and spoken English and bilingual in written and spoken Spanish.
Located in Michigan.

Responsibilities

Conduct outreach, check-ins, and comprehensive assessments to identify and meet patient needs through phone calls, text messages, video calls, or in-person encounters.
Help patients schedule appointments, attend office visits, apply for social services, and address other requests.
Coordinate with health plans, service providers, and multidisciplinary care teams to advocate for patient needs and complete referrals and services.
Use motivational interviewing, trauma-informed care, harm reduction, and other evidence-based practices to engage patients and support positive habit change.
Use care management portals to document and track care coordination and services in a timely manner.
Meet patient caseload targets and prioritize services according to intensity, need, and required follow-up.
Conduct in-person outreach at WIC clinics, FQHC waiting rooms, and community-based organization program sites across assigned counties.
Conduct virtual outreach and engagement through social media and other online spaces.
Help organize or staff monthly pop-up events, baby supply giveaways, community baby showers, and clinic tabling days.
Identify opportunities for Malama to highlight its services at events hosted by other organizations.