Dispatcher Jobs

About The Position

Requirements

• A valid State driver's license is required.
• High School Diploma or G.E.D. Certificate AND one (1) year experience in telephone or radio dispatching; OR an equivalent combination of education, training, and experience may be considered.
• Knowledge of Geography of the City including location of streets, buildings, schools, subdivisions and other landmarks
• Knowledge of Emergency dispatch protocols
• Knowledge of Radio and telephone transmission including routing
• Knowledge of Department policies and protocols
• Skill in Handling emergency situations promptly and calmly
• Skill in Keeping records and maintaining files
• Skill in Maintaining compliance with all protocols, policies, and standards
• Skill in Understanding and complying with oral and written instructions
• Skill in Using tact and independent judgement within established guidelines

Responsibilities

• Understands, operates, and uses the base unit of a two-way radio communications network to deliver messages, perform dispatching services, and communicate information for the department.
• Operates a PBX telephone switchboard, transferring routine calls to appropriate persons; engages professionally and effectively via the telephone, identifies issues or concerns, and determines the appropriate dispatch or transfer.
• Determines the nature of complaint and other vital information, communicates with various callers to identify problems; dispatches the appropriate crews and maintains radio contact with equipment dispatched.
• Transmits and delivers service orders and messages; receives and routes routine check-in calls from servicemen and other personnel; prepares and inputs daily time logs for records in OWAM.
• Maintains, edits, and updates a log of all calls and messages received and transmitted; tracks, monitors, and reviews equipment dispatched; maintains and drafts various records, forms, and reports, and performs routine clerical duties.
• Ensures all radio and telephone messages are received, interpreted, and dispatched to provide uninterrupted service and professional care.
• Performs clerical work for general operations of the department; prints service orders for the next day, organizes work orders for distribution to techs, and records when technicians are dispatched.
• Performs other duties as assigned.