Dispatcher - Monday-Friday 930am-6pm
About The Position
The Dispatcher is responsible for recording equipment entry and exit, coordinating yard movement, and managing the entry and exit of local deliveries and over-the-road (OTR) trailers. The position dispatches local carrier city and yard drivers, handles dispatch calls, tracks driver locations, coordinates paperwork and door assignments, and communicates with transportation personnel, dock coordinators, SCRs, customers, and facility departments. The role also maintains dispatch, yard-move, equipment, and time records; monitors scheduled pickups; updates departure times; and prepares end-of-day reports. The schedule is Monday through Friday, 9:30 a.m. to 6:00 p.m., at $20.50 per hour. This position has no supervisory responsibilities. The work is performed in an environment with moving mechanical parts and exposure to outdoor weather, temperature extremes, high or precarious places, fumes or airborne particles, occasional chemicals and vibration, and usually loud noise. Physical duties include frequent walking, sitting, and reaching; regular hand use and communication; occasional standing; and occasional lifting or moving of up to 50 pounds.
Requirements
- High school diploma or GED.
- At least one year of recent experience as a dispatcher in an LTL transportation environment.
- Bilingual in English and Spanish.
- Ability to read and interpret English documents, write routine reports and correspondence in English, and speak effectively to groups of customers or employees.
- Ability to perform basic arithmetic using whole numbers, fractions, and decimals, and calculate percentages.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Forklift certification.
- Computer literacy and prior office experience using Microsoft applications, including email, Word, and Excel; some data entry may be required.
- Ability to perform the stated physical demands, including occasionally lifting or moving up to 50 pounds, with reasonable accommodations where applicable.
Responsibilities
- Dispatch local carrier city and yard drivers.
- Answer the ProTrans dispatch phone and questions from the ProTrans Transportation Manager and SCRs.
- Notify ProTrans transportation personnel promptly about delays in pickups, deliveries, or yard moves, and about equipment damage or breakdowns.
- Maintain dispatch and yard-move logs, the T-card board, and equipment-issued logs.
- Time-stamp paperwork received at the dispatch desk and check local-carrier paperwork for completeness, dates, and signatures.
- Receive OTR paperwork, assign doors, distribute paperwork, and verify carrier IDs.
- Track driver locations during the shift.
- Prepare end-of-day reports as required by ProTrans.
- Create and issue gate passes and oversee red-tagging of trailers.
- Coordinate with Dock Coordinators, SCRs, and ProTrans customers regarding missed shipments and incorrect quantity counts.
- Monitor ProTrack for scheduled pickups and update departure times.
- Maintain driver radios and work time sheets, and provide directions to drivers as needed.
- Communicate accurately and promptly with all facility departments.
- Identify and implement continual-improvement initiatives for the position, team, and company.
- Perform other related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
