Branch Dispatcher

Medley Material Handling Company•El Paso, TX

18d•$17 - $20

About The Position

A service dispatcher coordinates field operations and supports efficient communication between customers, technicians, and internal teams. The role focuses on optimizing schedules and resource allocation while maintaining customer service. The dispatcher assigns service calls to technicians according to skills, availability, and location; manages schedules and route efficiency; communicates with customers and technicians; maintains service records and reports; and responds to changes, emergencies, and delays.

Responsibilities

Assign service calls or jobs to field technicians based on skill, availability, and location.
Optimize routes and schedules to minimize travel time and maximize productivity.
Adjust assignments in real time in response to emergencies, cancellations, or delays.
Receive service requests by phone, email, or CRM software.
Provide customers with appointment times, job status updates, and follow-up communication.
Handle customer complaints or issues and escalate them as needed.
Relay job details, special instructions, and parts requirements to technicians.
Monitor technician progress and support timely job completion.
Act as the main point of contact between technicians and the office.
Maintain accurate records of service calls, technician reports, and customer information.
Prepare daily schedules, service logs, and management reports.
Verify job completion and ensure documentation is returned properly.
Track technician locations using GPS or mobile apps.
Manage parts inventory or coordinate parts delivery when necessary.
Respond to last-minute changes, emergencies, or delays using problem-solving skills.
Coordinate with parts departments or external vendors as needed.