Community Safety Dispatcher

Sierra Community College • Rocklin, CA

5d • Onsite

About The Position

Under general supervision from an assigned manager, the Community Safety Dispatcher performs safety communications and dispatching, office support, and routine administrative duties in support of Community Safety. The position supports day-to-day District and campus safety activities, maintains files and records, provides information and assistance to students, faculty, staff, and the public, and performs tasks related to safety, security, and parking.

The dispatcher serves as the initial contact for emergency and non-emergency calls on District properties, assesses priorities, dispatches Community Safety staff or contacts first responders and local agencies, and documents incidents. The role also supports communications during emergencies, operates records systems and safety equipment, maintains body-worn cameras, handles facility-use and door-locking schedules, processes parking permits and enforcement information, and maintains records and reports, including those required under the Clery Act. Additional duties include administrative, accounting, budget, purchasing, meeting, correspondence, onboarding, and office-support tasks.

Work is primarily performed in a standard office setting. The position may require evening, night, weekend, and alternative-schedule work. Sierra College emphasizes equity, inclusion, and culturally responsive support for its diverse campus community.

Requirements

• Equivalent to completion of the twelfth grade or GED.
• Two years of general administrative experience with extensive public contact; public safety experience is preferred.
• Possess, or be able to obtain within a reasonable timeframe, a valid California Driver’s License with an acceptable driving record.
• Possess, or be able to obtain within a reasonable timeframe, CPR, First Aid, and AED certifications.
• Possess, or be able to obtain within a reasonable timeframe, a Hazardous Materials Awareness Certificate.
• Possess, or be able to obtain within a reasonable timeframe, School Security Guard (SB 1626) Training.
• Knowledge of federal, state, and local laws, regulations, codes, and policies used in law enforcement and public safety organizations.
• Knowledge of basic principles and techniques for public safety and security situations, including emergency procedures and protocols.
• Knowledge of safety and security operating and communication equipment, including body-worn cameras, surveillance cameras, two-way radios, monitoring devices, and emergency communication devices.
• Knowledge of Clery Act reporting requirements related to California Community Colleges and student conduct reporting requirements.
• Knowledge of local and campus geography, public safety organizations and personnel, basic fiscal, statistical, and administrative record keeping, basic mathematics and accounting, report preparation, and English usage.
• Ability to follow safety and security policies, procedures, and protocols; analyze emergency situations and take effective action; prioritize multiple events; remain organized and detail-oriented; and work under pressure in stressful emergencies.
• Ability to exercise sound judgment, maintain confidentiality, follow directions, and communicate clearly in writing and orally with campus personnel, students, emergency personnel, first responders, and the public.
• Ability to use office procedures, computers, technology, and applicable software; train and guide students or temporary employees; establish effective working relationships; work independently or collaboratively; and apply District policies and procedures.

Nice To Haves

• Experience working in a public safety environment.
• Understanding and experience supporting people from varied backgrounds, including people with disabilities, diverse gender identities and sexual orientations, and historically underrepresented communities.

Responsibilities

• Serve as the initial contact for the Community Safety Department; receive emergency and non-emergency calls, assess priority and response, and dispatch Community Safety staff or contact first responders and local agencies.
• Act as a resource for emergency and non-emergency personnel and services, document campus incidents, and communicate information about emergencies and threats to District sites.
• Use computer applications and systems, including records management systems, security cameras, and two-way radios; enter data and generate reports.
• Greet office visitors and telephone callers, provide information and materials, resolve complaints, and refer callers or messages to appropriate staff.
• Create, update, edit, and disseminate correspondence, reports, agendas, memoranda, forms, and other documents.
• Maintain and assign body-worn cameras, communicate equipment changes, check equipment condition, and arrange maintenance or repairs.
• Confirm daily and evening facility and classroom usage and ensure door-locking and unlocking schedules are provided to onsite personnel.
• Maintain confidentiality of sensitive student, staff, and other information.
• Present department or program information and help prepare, update, and distribute safety and security materials.
• Review applications, records, files, and reports for completeness, accuracy, and compliance with District policies and procedures; collect and process information.
• Perform Live Scan operations for District employee hires, including receiving, scanning, and submitting fingerprints for review and clearance.
• Issue District-wide parking permits, provide parking enforcement information, and coordinate with safety and security regarding parking violations.
• Prepare and maintain emergency and non-emergency call reports, determine reporting steps for criminal or civil actions, and enter information into databases to support Clery Act compliance.
• Collect and analyze reports and violations and compile and submit required annual Clery Act reporting.
• Maintain accurate files, records, logs, accounts, databases, and filing systems; research discrepancies and update information.
• Perform routine administrative accounting and financial record-keeping duties, compile data for reports, and verify, tabulate, and correct data.
• Coordinate with District and campus departments to mitigate risk and prepare or distribute safety and security communications as directed.
• Update and audit systems and records, including ARMS and Law Enforcement CAD, for license plate data, violation history, fees, incidents, actions, and requests.
• Assist with budgets and financial documentation; maintain spreadsheets, prepare and reconcile purchase orders, process requisitions and invoices, verify coding and amounts, account for fees and payments, and process instructor payments.
• Maintain calendars, coordinate activities and projects, schedule and prepare meetings, arrange facilities, take minutes when assigned, and disseminate information.
• Attend meetings as needed concerning student conduct incidents on District sites.
• Prepare and submit Board of Trustee agenda items in the required format and according to District procedures.
• Receive, sort, and distribute incoming and outgoing mail and correspondence.
• Assist with marketing and prepare publications and materials such as signage, brochures, flyers, and event programs.
• Maintain office supplies and inventories and order, receive, and maintain supplies, hardware, software, and equipment.
• Provide onboarding support, general work training, guidance, supervision assistance, and direction to students or temporary employees.
• Perform related duties that support the position’s overall objectives.

Benefits

• Public Employee’s Retirement System (PERS).
• 18 paid holidays, including extended time off during winter break.
• 12 accrued paid vacation days per year, with accrual increasing over time.
• Competitive benefits package.
• Flexible work schedules may be available.
• Some employee groups currently participate in summer 4x10 schedules.
• Qualifying employer for Public Service Loan Forgiveness in most cases.
• Travel expenses may be partially reimbursed for candidates traveling beyond a 150-mile radius for second-round interviews.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED