Dispatcher Jobs in Milwaukee, NC

About The Position

Requirements

• Graduation from an accredited high school or equivalent.
• Two years of related call-taking or dispatching experience, or experience operating a two-way or multi-channel radio.
• Knowledge of basic radio codes and dispatch-console operations.
• Knowledge of procedures for dispatching customer services, basic office procedures, Austin/Travis County streets and highways, City practices and procedures, and safety practices and procedures.
• Oral and written communication skills.
• Planning and organizing skills.
• Ability to use computers and related software applications.
• Ability to handle multiple tasks and prioritize.
• Ability to respond quickly and calmly in emergency situations.
• Ability to use two-way radios.
• Ability to work with frequent interruptions and changing priorities.
• Ability to establish and maintain effective working relationships with City employees and the public.

Nice To Haves

• Experience dispatching personnel, including decision-making.
• Experience coordinating personnel through clear and concise communication.
• Experience with two-way radios and radio etiquette.
• Experience preparing written responses to customers and entering statistics into SharePoint.
• Experience with the City of Austin’s CSR system.

Responsibilities

• Schedule and dispatch workers, work crews, equipment, and service vehicles to locations based on calls from field personnel.
• Schedule and loan pool vehicles to authorized employees.
• Initiate, enter, and update calls for service in the computer-aided dispatch/computer system emergency notification system during emergency and non-emergency situations.
• Operate and monitor fire alarm systems for department and external buildings.
• Monitor security and emergency equipment and systems, and CCTV monitors; report security breaches to appropriate personnel.
• Operate and monitor multi-channel radio, audio/video, multi-agency, and multi-jurisdictional alpha paging systems.
• Maintain records and files concerning customer requests, services performed, charges, expenses, inventory, and other dispatch information.
• Communicate with customers and other personnel to address questions, problems, and requests for service or equipment.
• Enter and dispatch work order service requests; relay technical assistance, work orders, messages, and information to and from work crews, supervisors, and field inspectors using telephones and two-way radios.
• Prepare daily work log information for reports.
• Determine needed supplies and place orders.
• Coordinate emergency response, including evacuation processes.
• Deploy assets to assigned City areas for parking and ground transportation enforcement.
• Assist members of the public and visitors and report damage or vandalism in the public right-of-way.

Benefits

• Low-cost medical insurance.
• Dental insurance.
• Vision insurance.
• Paid leave time.
• Competitive retirement plan.
• Career development opportunities.
• Generous leave and work-life balance programs.
• Public transit and bike-friendly commuting options.
• Wellness programs, on-site fitness centers, and mental health support.
• Professional development and leadership opportunities.