Dispatcher

Southway Crane & Rigging • Birmingham, AL

15d

About The Position

The Dispatcher receives incoming calls from external and internal customers and records the details needed to schedule crane jobs, including crane size, assigned operator and/or rigger, requested arrival time, estimated job duration, customer and invoicing information, job location and directions, task description, and any special rigging requirements. The Dispatcher completes job tickets with the assigned job date and time, billing method, customer and on-site contact details, load weight, lift height and reach, special rigging, job description and location, assigned operator, and estimated job length.

The Dispatcher posts job tickets in the break room for the following day's assignments. When the schedule is nearly full or there are concerns involving overlapping assignments, staffing, or equipment, the Dispatcher coordinates with the person on call. At the end of the shift, the Dispatcher reviews scheduled assignments and potential upcoming jobs with the person on call. The role also requires assessing whether an assigned crane can perform a lift by reading and interpreting the manufacturer's load charts.

Requirements

• High school diploma or GED.
• 3–7 years of industrial dispatching or scheduling experience.
• 3–7 years of crane operations and proper rigging techniques.

Nice To Haves

• College degree.
• Mechanical skills.
• Analytical skills.

Responsibilities

• Receive incoming calls from external and internal customers.
• Record job scheduling details, including required crane size, assigned operator and/or rigger, requested site arrival time, estimated duration, customer and invoicing information, job location and directions, job description, and special rigging requirements.
• Complete job tickets with assignment, billing, customer, contact, load, lift, rigging, location, operator, and estimated job-duration information.
• Post job tickets in the break room for the following day's assignments.
• Coordinate with the person on call when the schedule is nearly full or when there are concerns about overlapping assignments, staffing, or equipment.
• Review scheduled assignments and potential upcoming jobs with the person on call at the end of the shift.
• Read and interpret manufacturers' load charts to determine whether an assigned crane can perform a lift.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED